Echo show not displaying cameras

[dmoczulski]

@Monocle I still cannot view my camera. Alexa says they’re not responding even re-enabling the skill. I have UniFi Protect cameras. Were working fine before this. Thoughts?

[mp101]

@Monocle
Working now, many thanks

[Monocle]

@dmoczulski said in Echo show not displaying cameras:

@Monocle I still cannot view my camera. Alexa says they’re not responding even re-enabling the skill. I have UniFi Protect cameras. Were working fine before this. Thoughts?

Did you try restating your Monocle Gateway instance? If so, what does it show (log output) when requesting Alexa to show the camera feed.

Thanks, Robert

[Kobytoo]

@Monocle I have the same issue. Where or what is my gateway instance? I have a skill which is use to connect to your service. That’s it as far as Alexa is concerned. If I log in the Monocle I see my cameras, is there a restart here?

[Monocle]

@Kobytoo said in Echo show not displaying cameras:

@Monocle I have the same issue. Where or what is my gateway instance? I have a skill which is use to connect to your service. That’s it as far as Alexa is concerned. If I log in the Monocle I see my cameras, is there a restart here?

Please follow this thread for further updates on this issue. This is for users who are NOT using the Monocle Gateway.
https://forum.monoclecam.com/topic/1341/alexa-now-linked-still-not-working

(If you are not familiar with Monocle Gateway, then you probably never had to install it. Some Alexa devices and some cameras require using Monocle Gateway.)

Thanks, Robert

[dmoczulski]

@Monocle I don’t have my own gateway. I’ll refer to the other post. Thanks.

[Monocle]

Just a quick poll … for those of you not using a Monocle Gateway … which Alexa devices have you been using to successfully display your camera feeds. And what camera models have you been successful with?

Thanks, Robert

[Graham2607]

@Monocle
Hi Robert,
I assume you mean prior to certificate issue
Using Echo show 2
Cameras are Qvis and amcrest and an unbranded Chinese pan tilt.

Regards
Graham

[Monocle]

@Graham2607 said in Echo show not displaying cameras:

@Monocle
Hi Robert,
I assume you mean prior to certificate issue
Using Echo show 2
Cameras are Qvis and amcrest and an unbranded Chinese pan tilt.

Regards
Graham

Yes, prior to latest issue. Thanks for the response! -Robert

[dmoczulski]

@Monocle I have 2 Echo Show 2nd generationS. My cameras are UniFi G3 Micros. All working fine until the issue.

[Monocle]

@dmoczulski said in Echo show not displaying cameras:

@Monocle I have 2 Echo Show 2nd generationS. My cameras are UniFi G3 Micros. All working fine until the issue.

You can test it again now (at your convenience) and see if its working again. I think I found and resolved the issue but have not been able to test it yet. Are you using RTSP feeds directly to your G3 cameras or are you using the RTSP feeds from a Unifi Protect NVR? I was testing feeds from the NVR but have only been able to get them working using the Monocle Gateway.

Thanks, Robert

[Monocle]

For those of you not using a Monocle Gateway … it should be working again now. Tested and confirmed locally.

Thanks, Robert

[vmsman]

@Monocle I can confirm that my Unifi Protect cameras (G3 Instants and G4 Instant) are working via the Monocle gateway.

file:///home/scott/Desktop/Staging/unifi%20cameras.png

[dmoczulski]

Working great now. Thanks so much!