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    Echo show not displaying cameras

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    • Monocle
      Monocle @Kobytoo last edited by

      @Kobytoo said in Echo show not displaying cameras:

      @Monocle I have the same issue. Where or what is my gateway instance? I have a skill which is use to connect to your service. That’s it as far as Alexa is concerned. If I log in the Monocle I see my cameras, is there a restart here?

      Please follow this thread for further updates on this issue. This is for users who are NOT using the Monocle Gateway.
      https://forum.monoclecam.com/topic/1341/alexa-now-linked-still-not-working

      (If you are not familiar with Monocle Gateway, then you probably never had to install it. Some Alexa devices and some cameras require using Monocle Gateway.)

      Thanks, Robert

      Monocle: https://monoclecam.com
      Getting Started | Troubleshooting Guide | FAQ | Contact Support

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      • D
        dmoczulski @Monocle last edited by

        @Monocle I don’t have my own gateway. I’ll refer to the other post. Thanks.

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        • Monocle
          Monocle last edited by

          Just a quick poll … for those of you not using a Monocle Gateway … which Alexa devices have you been using to successfully display your camera feeds. And what camera models have you been successful with?

          Thanks, Robert

          Monocle: https://monoclecam.com
          Getting Started | Troubleshooting Guide | FAQ | Contact Support

          G D 2 Replies Last reply Reply Quote 0
          • G
            Graham2607 @Monocle last edited by

            @Monocle
            Hi Robert,
            I assume you mean prior to certificate issue
            Using Echo show 2
            Cameras are Qvis and amcrest and an unbranded Chinese pan tilt.

            Regards
            Graham

            Monocle 1 Reply Last reply Reply Quote 0
            • Monocle
              Monocle @Graham2607 last edited by

              @Graham2607 said in Echo show not displaying cameras:

              @Monocle
              Hi Robert,
              I assume you mean prior to certificate issue
              Using Echo show 2
              Cameras are Qvis and amcrest and an unbranded Chinese pan tilt.

              Regards
              Graham

              Yes, prior to latest issue. Thanks for the response! -Robert

              Monocle: https://monoclecam.com
              Getting Started | Troubleshooting Guide | FAQ | Contact Support

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              • D
                dmoczulski @Monocle last edited by

                @Monocle I have 2 Echo Show 2nd generationS. My cameras are UniFi G3 Micros. All working fine until the issue.

                Monocle 1 Reply Last reply Reply Quote 0
                • Monocle
                  Monocle @dmoczulski last edited by

                  @dmoczulski said in Echo show not displaying cameras:

                  @Monocle I have 2 Echo Show 2nd generationS. My cameras are UniFi G3 Micros. All working fine until the issue.

                  You can test it again now (at your convenience) and see if its working again. I think I found and resolved the issue but have not been able to test it yet. Are you using RTSP feeds directly to your G3 cameras or are you using the RTSP feeds from a Unifi Protect NVR? I was testing feeds from the NVR but have only been able to get them working using the Monocle Gateway.

                  Thanks, Robert

                  Monocle: https://monoclecam.com
                  Getting Started | Troubleshooting Guide | FAQ | Contact Support

                  Monocle V 2 Replies Last reply Reply Quote 0
                  • Monocle
                    Monocle @Monocle last edited by Monocle

                    For those of you not using a Monocle Gateway … it should be working again now. Tested and confirmed locally.

                    Thanks, Robert

                    Monocle: https://monoclecam.com
                    Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                    • V
                      vmsman @Monocle last edited by

                      @Monocle I can confirm that my Unifi Protect cameras (G3 Instants and G4 Instant) are working via the Monocle gateway.

                      a69502a4-87af-46bb-be47-46a5b02c0ab6-unifi cameras.png
                      file:///home/scott/Desktop/Staging/unifi%20cameras.png

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                      • D
                        dmoczulski last edited by

                        Working great now. Thanks so much!

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