Alexa skill can’t authenticate

McKinley

Checked the stats.monoclecam.com and the Alexa gateway server says 100%

Thought that may be the culprit.

I checked the gateway log but everything seemed fine there. (only checked because I seen a recent post saying api tokens were getting errors)

Thanks again!

mjd

I have the same issue. “Login Failed Please try again or contact Monocle support for assistance”

GeneralRavel

Same issue here. Alexa said try relinking the skill. So I did a disable, then upon trying to re-enable, my credentials won’t work.
They do work logging into the web portal however. The problem must be on Monocle’s side…

dojohnso

Yeah it’s definitely something on monocle’s side, specially with their auth subdomain it would seem. Last time something like this happened it was a certificate issue but this looks to be different. Hopefully they are monitoring this forum and will resolve it quickly like last time. I’ve been using this for 5 years and this is only the second time ever they had issues. Definitely give them a day or two to fix it before giving up.

hrisan

I am getting this error:

Monocle API Authentication Error; invalid or missing token.
2024-09-06T10:06:15.422Z [ERROR] [Monocle Error] Unexpected server response: 401
[ ‘[Monocle Error]’, ‘Unexpected server response: 401’ ]
[Monocle Disconnected]

Started around 12h ago.

deepbluesee

Same Problem her

Anundertaker

@deepbluesee same here

I use this skill almost every day, and hope it’s fixed soon!

Monocle

FYI … Working on this issue now. It should be resolved and working again today.

Thanks, Robert

twicklund

@Monocle working again now, Robert.

Thanks again!

tobermory

Thanks for fixing it! I can now authenticate on the Alexa skill and view my cameras on my Echo Show.

Monocle

It may be up and down throughout the day. Still working on a few improvements.

Thanks, Robert