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    Hikvision Issues

    Hikvision
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    • R
      rick last edited by

      Hello,

      Thank you for the info. I installed the gateway and tagged my cameras with @tunnel and still no go. I tried the other tags like @proxy etc and still can’t get Show 8 to display my cameras. It appears that the gateway is working correctly with the @proxy tag. It takes Show 8 about 15 seconds before it says can’t connect. I checked port 443 and it is not blocked.

      Any other suggestions or settings that I should try?

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      • P
        pridsdale last edited by

        The show 5 will not work without the gateway installed and running. I suspect the camera will have the H.265 rather than the H.264

        09651fc1-8623-4e15-b696-87f9d646d10d-image.png

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        • R
          rick @pridsdale last edited by

          @pridsdale
          My setting is H.264 so not sure what the issue is. My cameras don’t support H.265

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          • P
            pridsdale @rick last edited by

            @rick Can you get RSTP feeds in VLC?

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            • P
              pridsdale @rick last edited by

              @rick Examples below

              Main Stream

              rtsp://admin:[email protected]:554/Streaming/Channels/101/

              Sub Stream

              rtsp://admin:[email protected]:554/Streaming/Channels/102/

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              • P
                pridsdale @rick last edited by

                @rick

                1c7f5262-b97d-4b83-8573-d7e11e17ee53-image.png

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                • R
                  rick last edited by

                  Yes my rtsp streams works fine in vlc

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                  • U
                    Upsman @rick last edited by

                    @rick
                    Did you try it with the substream 2? In your camera settings set the resolution of 102 very low and try that.

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                    • R
                      rick last edited by

                      I did try substream 2 with various low resolutions and still no go.

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                      • U
                        Upsman @rick last edited by

                        @rick
                        Did you try using simple user name and password (no special characters)?
                        DNS in your router setting (allow mproxy.io), especially if Fritzbox is used?

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                        • R
                          rick @Upsman last edited by

                          @Upsman
                          Yes I did still no go. Are you using @tunnel and your cameras are working? I also pinged the FQDN as per the forums and it is working so no issue with dns

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                          • U
                            Upsman @rick last edited by

                            @rick
                            I got them running with rtsp://192.168.1.116:38950/Streaming/Channels/102
                            For each camera I defined a separate RTSP-Port in the camera settings - in this example 38950 for the one cam.
                            I do not use a slash at the end of the address.
                            Authorization DIGEST, video resolution 2688x1520, codec H264, audio codec NONE, tag @tunnel, the DNS rebind -protection setting in my Fritzbox.
                            Did you log in the console of your gateway and observe what is happening when Alexa tries to receive the stream?
                            Good luck.

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                            • R
                              rick @Upsman last edited by

                              @Upsman
                              All cameras are now working and look great on my Echo 8. I took your advise and changed the RTSP port on each camera and then ran Monocle Gateway with @tunnel, @noaudio.

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                              • R
                                rick @rick last edited by

                                @rick
                                Thank Upsman for your help!

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                                  Upsman @rick last edited by

                                  @rick
                                  :+1: Glad I could help
                                  How much delay do you have? 11-15 sec in my case.

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                                  • R
                                    rick @Upsman last edited by

                                    @Upsman
                                    My delay is about the same which is 11-13 seconds for both the Echo 8 and 5.

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                                    • R
                                      rick @Upsman last edited by

                                      @Upsman
                                      Do you know if there is a way to reduce the delay? Is this a Hikvision issue or is it related to the Gateway?

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                                        Upsman @rick last edited by

                                        @rick sorry, i don’t know what causes this delay. Looking at my rtsp feed directly there it’s hardly any delay, maybe 30ms. So i guess it is not the camera.

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                                        • Monocle
                                          Monocle last edited by

                                          Happy to hear you guys were able to get it working.

                                          Unfortunately the delay is simply Alexa itself. Either the hardware and/or the H.264 decoder simply does not perform well. The delay is better on some cameras like Dahua but its always somewhere in the 5 to 15 second range of delay. I also wonder if Alexa is buffering a few seconds to better deal with stream lags.

                                          Thanks, Robert

                                          Monocle: https://monoclecam.com
                                          Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                                            Psycomatis last edited by

                                            I didnt work on mine :(. tried everything

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