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    Hikvision Issues

    Hikvision
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    • U
      Upsman @rick last edited by

      @rick
      Did you try using simple user name and password (no special characters)?
      DNS in your router setting (allow mproxy.io), especially if Fritzbox is used?

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      • R
        rick @Upsman last edited by

        @Upsman
        Yes I did still no go. Are you using @tunnel and your cameras are working? I also pinged the FQDN as per the forums and it is working so no issue with dns

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        • U
          Upsman @rick last edited by

          @rick
          I got them running with rtsp://192.168.1.116:38950/Streaming/Channels/102
          For each camera I defined a separate RTSP-Port in the camera settings - in this example 38950 for the one cam.
          I do not use a slash at the end of the address.
          Authorization DIGEST, video resolution 2688x1520, codec H264, audio codec NONE, tag @tunnel, the DNS rebind -protection setting in my Fritzbox.
          Did you log in the console of your gateway and observe what is happening when Alexa tries to receive the stream?
          Good luck.

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          • R
            rick @Upsman last edited by

            @Upsman
            All cameras are now working and look great on my Echo 8. I took your advise and changed the RTSP port on each camera and then ran Monocle Gateway with @tunnel, @noaudio.

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            • R
              rick @rick last edited by

              @rick
              Thank Upsman for your help!

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              • U
                Upsman @rick last edited by

                @rick
                :+1: Glad I could help
                How much delay do you have? 11-15 sec in my case.

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                • R
                  rick @Upsman last edited by

                  @Upsman
                  My delay is about the same which is 11-13 seconds for both the Echo 8 and 5.

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                  • R
                    rick @Upsman last edited by

                    @Upsman
                    Do you know if there is a way to reduce the delay? Is this a Hikvision issue or is it related to the Gateway?

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                    • U
                      Upsman @rick last edited by

                      @rick sorry, i don’t know what causes this delay. Looking at my rtsp feed directly there it’s hardly any delay, maybe 30ms. So i guess it is not the camera.

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                      • Monocle
                        Monocle last edited by

                        Happy to hear you guys were able to get it working.

                        Unfortunately the delay is simply Alexa itself. Either the hardware and/or the H.264 decoder simply does not perform well. The delay is better on some cameras like Dahua but its always somewhere in the 5 to 15 second range of delay. I also wonder if Alexa is buffering a few seconds to better deal with stream lags.

                        Thanks, Robert

                        Monocle: https://monoclecam.com
                        Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                        • P
                          Psycomatis last edited by

                          I didnt work on mine :(. tried everything

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                          • T
                            taziam last edited by

                            Is there a solution to getting the HD DS1 doorbell working with Monocle yet ??

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