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    Hikvision Issues

    Hikvision
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    • R
      rick last edited by

      Yes my rtsp streams works fine in vlc

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      • U
        Upsman @rick last edited by

        @rick
        Did you try it with the substream 2? In your camera settings set the resolution of 102 very low and try that.

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        • R
          rick last edited by

          I did try substream 2 with various low resolutions and still no go.

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          • U
            Upsman @rick last edited by

            @rick
            Did you try using simple user name and password (no special characters)?
            DNS in your router setting (allow mproxy.io), especially if Fritzbox is used?

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            • R
              rick @Upsman last edited by

              @Upsman
              Yes I did still no go. Are you using @tunnel and your cameras are working? I also pinged the FQDN as per the forums and it is working so no issue with dns

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              • U
                Upsman @rick last edited by

                @rick
                I got them running with rtsp://192.168.1.116:38950/Streaming/Channels/102
                For each camera I defined a separate RTSP-Port in the camera settings - in this example 38950 for the one cam.
                I do not use a slash at the end of the address.
                Authorization DIGEST, video resolution 2688x1520, codec H264, audio codec NONE, tag @tunnel, the DNS rebind -protection setting in my Fritzbox.
                Did you log in the console of your gateway and observe what is happening when Alexa tries to receive the stream?
                Good luck.

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                • R
                  rick @Upsman last edited by

                  @Upsman
                  All cameras are now working and look great on my Echo 8. I took your advise and changed the RTSP port on each camera and then ran Monocle Gateway with @tunnel, @noaudio.

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                  • R
                    rick @rick last edited by

                    @rick
                    Thank Upsman for your help!

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                    • U
                      Upsman @rick last edited by

                      @rick
                      :+1: Glad I could help
                      How much delay do you have? 11-15 sec in my case.

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                      • R
                        rick @Upsman last edited by

                        @Upsman
                        My delay is about the same which is 11-13 seconds for both the Echo 8 and 5.

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                        • R
                          rick @Upsman last edited by

                          @Upsman
                          Do you know if there is a way to reduce the delay? Is this a Hikvision issue or is it related to the Gateway?

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                          • U
                            Upsman @rick last edited by

                            @rick sorry, i don’t know what causes this delay. Looking at my rtsp feed directly there it’s hardly any delay, maybe 30ms. So i guess it is not the camera.

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                            • Monocle
                              Monocle last edited by

                              Happy to hear you guys were able to get it working.

                              Unfortunately the delay is simply Alexa itself. Either the hardware and/or the H.264 decoder simply does not perform well. The delay is better on some cameras like Dahua but its always somewhere in the 5 to 15 second range of delay. I also wonder if Alexa is buffering a few seconds to better deal with stream lags.

                              Thanks, Robert

                              Monocle: https://monoclecam.com
                              Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                              • P
                                Psycomatis last edited by

                                I didnt work on mine :(. tried everything

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                                • T
                                  taziam last edited by

                                  Is there a solution to getting the HD DS1 doorbell working with Monocle yet ??

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