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    Unifi Camera Update! (Fix Available for Testing Now)

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    • S
      SunnyAnd75 @Monocle last edited by

      @Monocle

      First, thank you for all that you are doing here! I am not Linux/Pi savvy, which may be part of the problem. I still cannot get this to work. Here’s what I’ve done so far:

      -Uninstalled 0.0.4
      -Installed beta 0.0.6
      -I’m using a Pi
      -Ubiquiti Protect v2.1.2 with managed cameras
      -G4 Dome cameras tested at low/medium/high resolutions
      -Various combinations of @noaudio @fixaudio and of course @tunnel
      -Echo Show 5 running Fire OS 6.5.5.2 and 6.5.5.3
      -The Pi gateway appears to be working fine. DNS resolves.
      -Regardless of the video resolution and/or no audio, no dice

      Any thoughts?

      V Monocle 2 Replies Last reply Reply Quote 0
      • V
        vmsman @SunnyAnd75 last edited by

        @SunnyAnd75 Come on over to https://chat.scottibyte.com/ and I can help you out.

        1 Reply Last reply Reply Quote 0
        • Monocle
          Monocle @SunnyAnd75 last edited by

          @SunnyAnd75

          Can you post the log info from Monocle Gateway after requesting the camera stream from Alexa?

          Thanks, Robert

          Monocle: https://monoclecam.com
          Getting Started | Troubleshooting Guide | FAQ | Contact Support

          1 Reply Last reply Reply Quote 0
          • Monocle
            Monocle @bk last edited by

            @bk

            I have not had a chance to test v0.0.6 on Windows yet but can you try re-installing the VC++ runtime dependencies – maybe thats the issue?

            https://www.microsoft.com/en-us/download/details.aspx?id=26999

            Thanks, Robert

            Monocle: https://monoclecam.com
            Getting Started | Troubleshooting Guide | FAQ | Contact Support

            B 1 Reply Last reply Reply Quote 0
            • B
              bk @Monocle last edited by

              @Monocle said in Unifi Camera Update! (Fix Available for Testing Now):

              @bk

              I have not had a chance to test v0.0.6 on Windows yet but can you try re-installing the VC++ runtime dependencies – maybe thats the issue?

              https://www.microsoft.com/en-us/download/details.aspx?id=26999

              Thanks, Robert

              Thanks Robert. So downloaded it again, ran the install. And gave it a try.
              Results, the exact same symptoms. The 0.6 beta does the same thing : from the batch freezes at the command line where the monocle-gateway.exe is called.
              If I go into windows file manager, and double click on the monocle-gateway.exe, get the same warning window.
              58465f0d-defd-49a8-8168-4443109e1ee6-image.png

              If I put the OG (V 0.0.4)files back on, it all runs , from the batch or from double clicking on the monocle-gateway.exe.

              12f44205-f764-4de4-8946-72435c94ee74-image.png

              Monocle 1 Reply Last reply Reply Quote 0
              • M
                mp101 last edited by

                Thank you!!
                Will you update the docker image once testing is finished?

                B Monocle 2 Replies Last reply Reply Quote 0
                • B
                  bk @mp101 last edited by

                  This post is deleted!
                  1 Reply Last reply Reply Quote 0
                  • Monocle
                    Monocle @mp101 last edited by

                    @mp101 said in Unifi Camera Update! (Fix Available for Testing Now):

                    the docker image once testing is finished?

                    Docker image for v0.0.6 has been published.
                    https://hub.docker.com/repository/docker/monoclecam/monocle-gateway

                    A new version v0.0.7 will be coming in the weeks ahead.

                    Thanks, Robert

                    Monocle: https://monoclecam.com
                    Getting Started | Troubleshooting Guide | FAQ | Contact Support

                    M 1 Reply Last reply Reply Quote 1
                    • Monocle
                      Monocle @bk last edited by

                      @bk said in Unifi Camera Update! (Fix Available for Testing Now):

                      …
                      Results, the exact same symptoms. The 0.6 beta does the same thing : from the batch freezes at the command line where the monocle-gateway.exe is called.
                      If I go into windows file manager, and double click on the monocle-gateway.exe, get the same warning window.
                      58465f0d-defd-49a8-8168-4443109e1ee6-image.png

                      I have been working on tracking down this issue and it appears this is related to Windows 7 and its end of life. The underlying runtime and some dependencies have discontinued support for Windows 7.

                      Are you running Monocle Gateway on Windows 7?

                      I’ll PM you something to try, but we may need to drop support for Windows 7 due to lack of support from the underlying tools and frameworks.

                      Thanks, Robert

                      Monocle: https://monoclecam.com
                      Getting Started | Troubleshooting Guide | FAQ | Contact Support

                      B GreggC 2 Replies Last reply Reply Quote 0
                      • B
                        bk @Monocle last edited by

                        @Monocle said in Unifi Camera Update! (Fix Available for Testing Now):

                        @bk said in Unifi Camera Update! (Fix Available for Testing Now):

                        …
                        Results, the exact same symptoms. The 0.6 beta does the same thing : from the batch freezes at the command line where the monocle-gateway.exe is called.
                        If I go into windows file manager, and double click on the monocle-gateway.exe, get the same warning window.
                        58465f0d-defd-49a8-8168-4443109e1ee6-image.png

                        I have been working on tracking down this issue and it appears this is related to Windows 7 and its end of life. The underlying runtime and some dependencies have discontinued support for Windows 7.

                        Are you running Monocle Gateway on Windows 7?

                        I’ll PM you something to try, but we may need to drop support for Windows 7 due to lack of support from the underlying tools and frameworks.

                        Thanks, Robert

                        Yup running Win7 on Monocle.

                        1 Reply Last reply Reply Quote 0
                        • R
                          Richie last edited by

                          This is working for me with G3 instant, G4 Bullet & Pro cameras. It also fixed the problem I had with the latest Echo Show 10 that I posted in this forum HERE.
                          Thank you very much @Monocle!

                          1 Reply Last reply Reply Quote 0
                          • J
                            JHoover last edited by

                            Hi Robert -
                            I’m experiencing the same issue all on this string have experienced since updating Unifi protect to Version 2.x.x on my UDM Pro. I am not as savvy with Linux/ raspberry pi and so to date I’ve just used the monocle web portal directly to my Alexa account with an Echo Show 10. IE, I haven’t been using any hardware gateway and it was working great…but no longer.
                            Per the monocle website it seems like the gateway is just needed for some fire TV devices, certain cameras and increased security desires right?

                            Is there a fix for the (non-gateway) web-portal-only setup or will I be forced to figure this out with a gateway going forward?

                            Thanks -

                            • Jeff
                            V J 2 Replies Last reply Reply Quote 0
                            • V
                              vmsman @JHoover last edited by

                              @JHoover Jeff, you really do need the gateway for many of the cameras on the market. My channel is devoted to most things hosted and I too use Unifi Protect v2.x on my UDM Pro. Drop by my chat at https://chat.scottibyte.com/ and I may be able to answer some of your gateway questions more simply.

                              1 Reply Last reply Reply Quote 0
                              • J
                                JHoover @JHoover last edited by

                                @Monocle
                                I forgot to direct this question directly to you Robert. Any plans to make this fix on the web portal (no gateway) scenario?
                                Thanks -

                                • Jeff
                                J 1 Reply Last reply Reply Quote 0
                                • J
                                  JHoover @JHoover last edited by

                                  @JHoover , @vmsman
                                  I spent some time and figured out how and what (stable) version to downgrade my Unifi Protect firmware back via SSH. I was able to downgrade to 1.19.2. Anything in the 1.20.x put the downgrade into a boot loop. 1.19.2 is relatively new and stable and still allows protect to work with Alexa through the Monocle web platform (no gateway required).

                                  @Monocle, please let us know if you end up writing a fix for the web based Monocle platform for the 2.x.x protect.
                                  Thanks!

                                  • Jeff
                                  M V 2 Replies Last reply Reply Quote 0
                                  • M
                                    monome @JHoover last edited by

                                    @JHoover how old is your Alexa? Gateway is required with the newer Alexas to provide the rtsp stream via https port and a valid certificate, something unifi cannot currently do.

                                    J 1 Reply Last reply Reply Quote 0
                                    • V
                                      vmsman @JHoover last edited by

                                      @JHoover With the new Monocle Gateway beta, you will be able to run the latest Unifi Protect 2.x just fine with your cameras. The web portal cannot accomplish the data conversion. That has to be done on the customer local network. If you need further help, contact me at https://chat.scottibyte.com/. The version of your Amazon Echo device has nothing to do with getting this working. I can voice command an original version 1 cylindrical Amazon Echo to display my G3 Instant camera on my Fire Stick to my TV and it works fine.

                                      1 Reply Last reply Reply Quote 0
                                      • M
                                        mp101 @Monocle last edited by

                                        @Monocle
                                        Thanks so much, confirm working on 1080p,

                                        Thanks again

                                        1 Reply Last reply Reply Quote 0
                                        • J
                                          JHoover @monome last edited by

                                          @monome
                                          I have an Echo Show 10 2nd generation. The unifi protect firmware downgrade made it work so I can voice command into my (2) G3 Flex Cameras and (3) G4 Bullet cameras with audio and video. These are just for my house and so I’m fine running an older version of the firmware.

                                          • Jeff
                                          1 Reply Last reply Reply Quote 0
                                          • Referenced by  B bk 
                                          • GreggC
                                            GreggC @Monocle last edited by

                                            @Monocle @bk I’m also running Win7 on the machine I use for Monocle and ran into error “The procedure entry point GetHostNameW could not be located in the dynamic link library W32_32.dll”.

                                            The function was introduced in Windows 8.
                                            https://docs.microsoft.com/en-us/windows/win32/api/winsock2/nf-winsock2-gethostnamew

                                            Is Monocle Gateway on Win7 in fact a dead-end now?

                                            B Monocle 2 Replies Last reply Reply Quote 0
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