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    Unifi Camera Update! (Fix Available for Testing Now)

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    • S
      stev last edited by

      So happy to have my cams back on my Echo devices!

      New building working well so far this evening.

      Thank you!

      • Monocle Gateway on a Raspberry Pi 4
      • Protect 2.1.2 running on a UNVR
      • G4 Doorbell
      • 2x G3 Instants
      • Echo Show 5
      • Echo Show 10 (3rd gen)
      1 Reply Last reply Reply Quote 0
      • B
        bk last edited by

        Finally found this thread.
        Running a Win7 machine.
        Have been running monocle from a batch file, the night I got it working, it worked , left it alone.
        Easy to stop and restart when there’s an issue.

        So downloaded the beta file "monocle-gateway-windows-x64-v0.0.6.zip "
        Replaced the 3 files.
        When I attempted to start if from my batch file, it just stops at the monocle directory where the call is made to start monocle-gateway.exe.

        If double click on monocle-gateway.exe from the 0.6 beta, via the win explorer (which I could do with the older version and it fired up), I get…

        6ae326f3-07cd-4370-a62e-5c00ca0bb020-image.png

        Input appreciated…
        TIA.

        1 Reply Last reply Reply Quote 0
        • B
          bk @Monocle last edited by

          @Monocle

          sorry for the dup, can’t delete the OG.

          Finally found this thread.
          Running a Win7 machine.
          Have been running monocle from a batch file, since the night I got it working, it worked , left it alone.
          Easy to stop and restart when there’s an issue from the batch files.

          So downloaded the beta file "monocle-gateway-windows-x64-v0.0.6.zip "
          Replaced the 3 files.
          When I attempted to start if from my batch file, it just stops at the monocle directory where the call is made to start monocle-gateway.exe.

          If double click on monocle-gateway.exe from the 0.6 beta, via the win explorer (which I could do with the older version and it fired up), I get…

          907ec889-6178-44ad-9c85-34a044b1b9f6-image.png

          Input appreciated…
          TIA.

          Monocle 1 Reply Last reply Reply Quote 0
          • C
            cory_booth last edited by

            Confirming fix on my end:

            Unifi Protect running on Cloudkey Plus.
            Cameras = G3 Flex

            Upgraded my Rasberry PI install:
            Stopped Service
            Downloaded Beta .6
            Unzipped Beta .6
            Started Service

            Changed my Unifi RTSPS URL to RTSP and removed the ?enableSrtp

            Ensured my resolution was set to “max” (1920x1080) on both RTSP feed and the camera configuration

            Added tags: @noaudio, @tunnel

            Cameras working

            Echo Spot
            Echo Show 5 (1st Gen)

            V 1 Reply Last reply Reply Quote 0
            • V
              vmsman @cory_booth last edited by

              @cory_booth Sounds about right. If you are still having an issue, drop by the Ubiquiti-Unifi channel on https://chat.scottibyte.com/ and I can see if I can help.

              1 Reply Last reply Reply Quote 0
              • Monocle
                Monocle @bk last edited by

                @bk said in Unifi Camera Update! (Fix Available for Testing Now):

                @Monocle

                When I attempted to start if from my batch file, it just stops at the monocle directory where the call is made to start monocle-gateway.exe.

                If double click on monocle-gateway.exe from the 0.6 beta, via the win explorer (which I could do with the older version and it fired up), I get…

                907ec889-6178-44ad-9c85-34a044b1b9f6-image.png

                This seems like something did not compile correctly on the Windows build.
                Let me try testing it here and I may need to rebuild it and send you another build to try out.

                Thanks, Robert

                Monocle: https://monoclecam.com
                Getting Started | Troubleshooting Guide | FAQ | Contact Support

                B 1 Reply Last reply Reply Quote 0
                • Monocle
                  Monocle @vmsman last edited by Monocle

                  @vmsman said in Unifi Camera Update! (Fix Available for Testing Now):

                  … Hey, look at my posting regarding my Reolink RLC-820A 4k camera. After a year, I have not had anyone suggest a solution to it not working. With the new beta of Monocle Gateway both of my G3 Instant cameras on Unifi Protect are now working great on my Echo Show 10’s and my Fire TV 4k max.

                  I’ll take a look :-)

                  Thanks, Robert

                  Monocle: https://monoclecam.com
                  Getting Started | Troubleshooting Guide | FAQ | Contact Support

                  R 1 Reply Last reply Reply Quote 0
                  • R
                    RS @Monocle last edited by

                    @Monocle

                    I can confirm I am running ok on the windows build.

                    I am running Server 2022 x64

                    Not sure if the windows 7 is x86 or x64?

                    1 Reply Last reply Reply Quote 0
                    • B
                      bk @Monocle last edited by

                      @Monocle Thank you. I’ll try the new file set when available.

                      Monocle 1 Reply Last reply Reply Quote 0
                      • S
                        SunnyAnd75 @Monocle last edited by

                        @Monocle

                        First, thank you for all that you are doing here! I am not Linux/Pi savvy, which may be part of the problem. I still cannot get this to work. Here’s what I’ve done so far:

                        -Uninstalled 0.0.4
                        -Installed beta 0.0.6
                        -I’m using a Pi
                        -Ubiquiti Protect v2.1.2 with managed cameras
                        -G4 Dome cameras tested at low/medium/high resolutions
                        -Various combinations of @noaudio @fixaudio and of course @tunnel
                        -Echo Show 5 running Fire OS 6.5.5.2 and 6.5.5.3
                        -The Pi gateway appears to be working fine. DNS resolves.
                        -Regardless of the video resolution and/or no audio, no dice

                        Any thoughts?

                        V Monocle 2 Replies Last reply Reply Quote 0
                        • V
                          vmsman @SunnyAnd75 last edited by

                          @SunnyAnd75 Come on over to https://chat.scottibyte.com/ and I can help you out.

                          1 Reply Last reply Reply Quote 0
                          • Monocle
                            Monocle @SunnyAnd75 last edited by

                            @SunnyAnd75

                            Can you post the log info from Monocle Gateway after requesting the camera stream from Alexa?

                            Thanks, Robert

                            Monocle: https://monoclecam.com
                            Getting Started | Troubleshooting Guide | FAQ | Contact Support

                            1 Reply Last reply Reply Quote 0
                            • Monocle
                              Monocle @bk last edited by

                              @bk

                              I have not had a chance to test v0.0.6 on Windows yet but can you try re-installing the VC++ runtime dependencies – maybe thats the issue?

                              https://www.microsoft.com/en-us/download/details.aspx?id=26999

                              Thanks, Robert

                              Monocle: https://monoclecam.com
                              Getting Started | Troubleshooting Guide | FAQ | Contact Support

                              B 1 Reply Last reply Reply Quote 0
                              • B
                                bk @Monocle last edited by

                                @Monocle said in Unifi Camera Update! (Fix Available for Testing Now):

                                @bk

                                I have not had a chance to test v0.0.6 on Windows yet but can you try re-installing the VC++ runtime dependencies – maybe thats the issue?

                                https://www.microsoft.com/en-us/download/details.aspx?id=26999

                                Thanks, Robert

                                Thanks Robert. So downloaded it again, ran the install. And gave it a try.
                                Results, the exact same symptoms. The 0.6 beta does the same thing : from the batch freezes at the command line where the monocle-gateway.exe is called.
                                If I go into windows file manager, and double click on the monocle-gateway.exe, get the same warning window.
                                58465f0d-defd-49a8-8168-4443109e1ee6-image.png

                                If I put the OG (V 0.0.4)files back on, it all runs , from the batch or from double clicking on the monocle-gateway.exe.

                                12f44205-f764-4de4-8946-72435c94ee74-image.png

                                Monocle 1 Reply Last reply Reply Quote 0
                                • M
                                  mp101 last edited by

                                  Thank you!!
                                  Will you update the docker image once testing is finished?

                                  B Monocle 2 Replies Last reply Reply Quote 0
                                  • B
                                    bk @mp101 last edited by

                                    This post is deleted!
                                    1 Reply Last reply Reply Quote 0
                                    • Monocle
                                      Monocle @mp101 last edited by

                                      @mp101 said in Unifi Camera Update! (Fix Available for Testing Now):

                                      the docker image once testing is finished?

                                      Docker image for v0.0.6 has been published.
                                      https://hub.docker.com/repository/docker/monoclecam/monocle-gateway

                                      A new version v0.0.7 will be coming in the weeks ahead.

                                      Thanks, Robert

                                      Monocle: https://monoclecam.com
                                      Getting Started | Troubleshooting Guide | FAQ | Contact Support

                                      M 1 Reply Last reply Reply Quote 1
                                      • Monocle
                                        Monocle @bk last edited by

                                        @bk said in Unifi Camera Update! (Fix Available for Testing Now):

                                        …
                                        Results, the exact same symptoms. The 0.6 beta does the same thing : from the batch freezes at the command line where the monocle-gateway.exe is called.
                                        If I go into windows file manager, and double click on the monocle-gateway.exe, get the same warning window.
                                        58465f0d-defd-49a8-8168-4443109e1ee6-image.png

                                        I have been working on tracking down this issue and it appears this is related to Windows 7 and its end of life. The underlying runtime and some dependencies have discontinued support for Windows 7.

                                        Are you running Monocle Gateway on Windows 7?

                                        I’ll PM you something to try, but we may need to drop support for Windows 7 due to lack of support from the underlying tools and frameworks.

                                        Thanks, Robert

                                        Monocle: https://monoclecam.com
                                        Getting Started | Troubleshooting Guide | FAQ | Contact Support

                                        B GreggC 2 Replies Last reply Reply Quote 0
                                        • B
                                          bk @Monocle last edited by

                                          @Monocle said in Unifi Camera Update! (Fix Available for Testing Now):

                                          @bk said in Unifi Camera Update! (Fix Available for Testing Now):

                                          …
                                          Results, the exact same symptoms. The 0.6 beta does the same thing : from the batch freezes at the command line where the monocle-gateway.exe is called.
                                          If I go into windows file manager, and double click on the monocle-gateway.exe, get the same warning window.
                                          58465f0d-defd-49a8-8168-4443109e1ee6-image.png

                                          I have been working on tracking down this issue and it appears this is related to Windows 7 and its end of life. The underlying runtime and some dependencies have discontinued support for Windows 7.

                                          Are you running Monocle Gateway on Windows 7?

                                          I’ll PM you something to try, but we may need to drop support for Windows 7 due to lack of support from the underlying tools and frameworks.

                                          Thanks, Robert

                                          Yup running Win7 on Monocle.

                                          1 Reply Last reply Reply Quote 0
                                          • R
                                            Richie last edited by

                                            This is working for me with G3 instant, G4 Bullet & Pro cameras. It also fixed the problem I had with the latest Echo Show 10 that I posted in this forum HERE.
                                            Thank you very much @Monocle!

                                            1 Reply Last reply Reply Quote 0
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