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    Unifi Camera Update! (Fix Available for Testing Now)

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    • Monocle
      Monocle @pathfinder last edited by

      @navy2x
      @pathfinder

      Thank you for confirming your success with this test version!

      -Robert

      Monocle: https://monoclecam.com
      Getting Started | Troubleshooting Guide | FAQ | Contact Support

      1 Reply Last reply Reply Quote 0
      • Monocle
        Monocle @RS last edited by

        @RS said in Unifi Camera Update!:

        @Monocle

        Hi Robert

        Fantastic news thank you! Working here with 4 x G3Flex and 1xG4 Doorbell.

        Only issue as others have said is the 960x720 camera feed from the doorbell, switching to the 1600x1200 works ok.

        @RS,
        In my case, similar to what you experienced … using a G4 Pro, the Medium (1280x720) resolution does not seem to be working. However the “High (3840x2160)” and “Low (640x360)” stream are working with Alexa.

        Not really sure what going wrong with this one. I’ll dig deeper as I have time but at least we have a workaround for now.

        Thanks, Robert

        Monocle: https://monoclecam.com
        Getting Started | Troubleshooting Guide | FAQ | Contact Support

        1 Reply Last reply Reply Quote 0
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        • M
          mjd @Monocle last edited by

          @Monocle

          I just updated to the latest beta 0.0.6 version and it works! Using the @tunnel, @fixaudio tags. Thank you so much for your work on this! So glad to have Unifi cameras working with Echo’s again after the Unifi Protect 2.0 update.

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          • V
            vmsman @Monocle last edited by

            @Monocle Bad me. I had assumed that the fix was on the website. I have now updated my Monocle Gateway to the 0.6 beta version. I installed the DEB package and verified that the service is up and running with a sudo systemctl status monocle-gateway. I uninstalled the 0.0.4 gateway with the uninstall script prior to installing 0.6.

            None of my cameras work now. Unifi or otherwise. The token is still located in /etc/monocle/monocle.token. Has this changed?

            Monocle 1 Reply Last reply Reply Quote 0
            • A
              antoun22 last edited by

              Hi Robert

              Fantastic news, thank you so much for your work!!

              1 Reply Last reply Reply Quote 0
              • Monocle
                Monocle @vmsman last edited by

                @vmsman

                No, nothing changed related to token. It certainly should not have broken existing working cameras. Can you post a copy of the log at the service is started and making a single camera request?

                Thanks, Robert

                Monocle: https://monoclecam.com
                Getting Started | Troubleshooting Guide | FAQ | Contact Support

                V 1 Reply Last reply Reply Quote 0
                • V
                  vmsman @Monocle last edited by

                  @Monocle I had to restart the service a second time and now it is up and humming. Hey, look at my posting regarding my Reolink RLC-820A 4k camera. After a year, I have not had anyone suggest a solution to it not working. With the new beta of Monocle Gateway both of my G3 Instant cameras on Unifi Protect are now working great on my Echo Show 10’s and my Fire TV 4k max.

                  Monocle 1 Reply Last reply Reply Quote 0
                  • A
                    Andreas912 last edited by

                    Works fine again, tested with G4 Pro and G3 Bullet. Thank you so much!

                    What is not working (but that is no new issue, that also didn’t work before):

                    • 3840x2160 stream from G4 Pro (tested on Echo Show 8)

                    The other streams

                    • 1280x720 from G4 Pro
                    • 640x360 from G4 Pro
                    • 1920x1080 from G3 Bullet
                      work fine.
                    1 Reply Last reply Reply Quote 0
                    • S
                      stev last edited by

                      So happy to have my cams back on my Echo devices!

                      New building working well so far this evening.

                      Thank you!

                      • Monocle Gateway on a Raspberry Pi 4
                      • Protect 2.1.2 running on a UNVR
                      • G4 Doorbell
                      • 2x G3 Instants
                      • Echo Show 5
                      • Echo Show 10 (3rd gen)
                      1 Reply Last reply Reply Quote 0
                      • B
                        bk last edited by

                        Finally found this thread.
                        Running a Win7 machine.
                        Have been running monocle from a batch file, the night I got it working, it worked , left it alone.
                        Easy to stop and restart when there’s an issue.

                        So downloaded the beta file "monocle-gateway-windows-x64-v0.0.6.zip "
                        Replaced the 3 files.
                        When I attempted to start if from my batch file, it just stops at the monocle directory where the call is made to start monocle-gateway.exe.

                        If double click on monocle-gateway.exe from the 0.6 beta, via the win explorer (which I could do with the older version and it fired up), I get…

                        6ae326f3-07cd-4370-a62e-5c00ca0bb020-image.png

                        Input appreciated…
                        TIA.

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                        • B
                          bk @Monocle last edited by

                          @Monocle

                          sorry for the dup, can’t delete the OG.

                          Finally found this thread.
                          Running a Win7 machine.
                          Have been running monocle from a batch file, since the night I got it working, it worked , left it alone.
                          Easy to stop and restart when there’s an issue from the batch files.

                          So downloaded the beta file "monocle-gateway-windows-x64-v0.0.6.zip "
                          Replaced the 3 files.
                          When I attempted to start if from my batch file, it just stops at the monocle directory where the call is made to start monocle-gateway.exe.

                          If double click on monocle-gateway.exe from the 0.6 beta, via the win explorer (which I could do with the older version and it fired up), I get…

                          907ec889-6178-44ad-9c85-34a044b1b9f6-image.png

                          Input appreciated…
                          TIA.

                          Monocle 1 Reply Last reply Reply Quote 0
                          • C
                            cory_booth last edited by

                            Confirming fix on my end:

                            Unifi Protect running on Cloudkey Plus.
                            Cameras = G3 Flex

                            Upgraded my Rasberry PI install:
                            Stopped Service
                            Downloaded Beta .6
                            Unzipped Beta .6
                            Started Service

                            Changed my Unifi RTSPS URL to RTSP and removed the ?enableSrtp

                            Ensured my resolution was set to “max” (1920x1080) on both RTSP feed and the camera configuration

                            Added tags: @noaudio, @tunnel

                            Cameras working

                            Echo Spot
                            Echo Show 5 (1st Gen)

                            V 1 Reply Last reply Reply Quote 0
                            • V
                              vmsman @cory_booth last edited by

                              @cory_booth Sounds about right. If you are still having an issue, drop by the Ubiquiti-Unifi channel on https://chat.scottibyte.com/ and I can see if I can help.

                              1 Reply Last reply Reply Quote 0
                              • Monocle
                                Monocle @bk last edited by

                                @bk said in Unifi Camera Update! (Fix Available for Testing Now):

                                @Monocle

                                When I attempted to start if from my batch file, it just stops at the monocle directory where the call is made to start monocle-gateway.exe.

                                If double click on monocle-gateway.exe from the 0.6 beta, via the win explorer (which I could do with the older version and it fired up), I get…

                                907ec889-6178-44ad-9c85-34a044b1b9f6-image.png

                                This seems like something did not compile correctly on the Windows build.
                                Let me try testing it here and I may need to rebuild it and send you another build to try out.

                                Thanks, Robert

                                Monocle: https://monoclecam.com
                                Getting Started | Troubleshooting Guide | FAQ | Contact Support

                                B 1 Reply Last reply Reply Quote 0
                                • Monocle
                                  Monocle @vmsman last edited by Monocle

                                  @vmsman said in Unifi Camera Update! (Fix Available for Testing Now):

                                  … Hey, look at my posting regarding my Reolink RLC-820A 4k camera. After a year, I have not had anyone suggest a solution to it not working. With the new beta of Monocle Gateway both of my G3 Instant cameras on Unifi Protect are now working great on my Echo Show 10’s and my Fire TV 4k max.

                                  I’ll take a look :-)

                                  Thanks, Robert

                                  Monocle: https://monoclecam.com
                                  Getting Started | Troubleshooting Guide | FAQ | Contact Support

                                  R 1 Reply Last reply Reply Quote 0
                                  • R
                                    RS @Monocle last edited by

                                    @Monocle

                                    I can confirm I am running ok on the windows build.

                                    I am running Server 2022 x64

                                    Not sure if the windows 7 is x86 or x64?

                                    1 Reply Last reply Reply Quote 0
                                    • B
                                      bk @Monocle last edited by

                                      @Monocle Thank you. I’ll try the new file set when available.

                                      Monocle 1 Reply Last reply Reply Quote 0
                                      • S
                                        SunnyAnd75 @Monocle last edited by

                                        @Monocle

                                        First, thank you for all that you are doing here! I am not Linux/Pi savvy, which may be part of the problem. I still cannot get this to work. Here’s what I’ve done so far:

                                        -Uninstalled 0.0.4
                                        -Installed beta 0.0.6
                                        -I’m using a Pi
                                        -Ubiquiti Protect v2.1.2 with managed cameras
                                        -G4 Dome cameras tested at low/medium/high resolutions
                                        -Various combinations of @noaudio @fixaudio and of course @tunnel
                                        -Echo Show 5 running Fire OS 6.5.5.2 and 6.5.5.3
                                        -The Pi gateway appears to be working fine. DNS resolves.
                                        -Regardless of the video resolution and/or no audio, no dice

                                        Any thoughts?

                                        V Monocle 2 Replies Last reply Reply Quote 0
                                        • V
                                          vmsman @SunnyAnd75 last edited by

                                          @SunnyAnd75 Come on over to https://chat.scottibyte.com/ and I can help you out.

                                          1 Reply Last reply Reply Quote 0
                                          • Monocle
                                            Monocle @SunnyAnd75 last edited by

                                            @SunnyAnd75

                                            Can you post the log info from Monocle Gateway after requesting the camera stream from Alexa?

                                            Thanks, Robert

                                            Monocle: https://monoclecam.com
                                            Getting Started | Troubleshooting Guide | FAQ | Contact Support

                                            1 Reply Last reply Reply Quote 0
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