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    Unifi Camera Update! (Fix Available for Testing Now)

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    • A
      antoun22 last edited by

      Hi Robert

      Fantastic news, thank you so much for your work!!

      1 Reply Last reply Reply Quote 0
      • Monocle
        Monocle @vmsman last edited by

        @vmsman

        No, nothing changed related to token. It certainly should not have broken existing working cameras. Can you post a copy of the log at the service is started and making a single camera request?

        Thanks, Robert

        Monocle: https://monoclecam.com
        Getting Started | Troubleshooting Guide | FAQ | Contact Support

        V 1 Reply Last reply Reply Quote 0
        • V
          vmsman @Monocle last edited by

          @Monocle I had to restart the service a second time and now it is up and humming. Hey, look at my posting regarding my Reolink RLC-820A 4k camera. After a year, I have not had anyone suggest a solution to it not working. With the new beta of Monocle Gateway both of my G3 Instant cameras on Unifi Protect are now working great on my Echo Show 10’s and my Fire TV 4k max.

          Monocle 1 Reply Last reply Reply Quote 0
          • A
            Andreas912 last edited by

            Works fine again, tested with G4 Pro and G3 Bullet. Thank you so much!

            What is not working (but that is no new issue, that also didn’t work before):

            • 3840x2160 stream from G4 Pro (tested on Echo Show 8)

            The other streams

            • 1280x720 from G4 Pro
            • 640x360 from G4 Pro
            • 1920x1080 from G3 Bullet
              work fine.
            1 Reply Last reply Reply Quote 0
            • S
              stev last edited by

              So happy to have my cams back on my Echo devices!

              New building working well so far this evening.

              Thank you!

              • Monocle Gateway on a Raspberry Pi 4
              • Protect 2.1.2 running on a UNVR
              • G4 Doorbell
              • 2x G3 Instants
              • Echo Show 5
              • Echo Show 10 (3rd gen)
              1 Reply Last reply Reply Quote 0
              • B
                bk last edited by

                Finally found this thread.
                Running a Win7 machine.
                Have been running monocle from a batch file, the night I got it working, it worked , left it alone.
                Easy to stop and restart when there’s an issue.

                So downloaded the beta file "monocle-gateway-windows-x64-v0.0.6.zip "
                Replaced the 3 files.
                When I attempted to start if from my batch file, it just stops at the monocle directory where the call is made to start monocle-gateway.exe.

                If double click on monocle-gateway.exe from the 0.6 beta, via the win explorer (which I could do with the older version and it fired up), I get…

                6ae326f3-07cd-4370-a62e-5c00ca0bb020-image.png

                Input appreciated…
                TIA.

                1 Reply Last reply Reply Quote 0
                • B
                  bk @Monocle last edited by

                  @Monocle

                  sorry for the dup, can’t delete the OG.

                  Finally found this thread.
                  Running a Win7 machine.
                  Have been running monocle from a batch file, since the night I got it working, it worked , left it alone.
                  Easy to stop and restart when there’s an issue from the batch files.

                  So downloaded the beta file "monocle-gateway-windows-x64-v0.0.6.zip "
                  Replaced the 3 files.
                  When I attempted to start if from my batch file, it just stops at the monocle directory where the call is made to start monocle-gateway.exe.

                  If double click on monocle-gateway.exe from the 0.6 beta, via the win explorer (which I could do with the older version and it fired up), I get…

                  907ec889-6178-44ad-9c85-34a044b1b9f6-image.png

                  Input appreciated…
                  TIA.

                  Monocle 1 Reply Last reply Reply Quote 0
                  • C
                    cory_booth last edited by

                    Confirming fix on my end:

                    Unifi Protect running on Cloudkey Plus.
                    Cameras = G3 Flex

                    Upgraded my Rasberry PI install:
                    Stopped Service
                    Downloaded Beta .6
                    Unzipped Beta .6
                    Started Service

                    Changed my Unifi RTSPS URL to RTSP and removed the ?enableSrtp

                    Ensured my resolution was set to “max” (1920x1080) on both RTSP feed and the camera configuration

                    Added tags: @noaudio, @tunnel

                    Cameras working

                    Echo Spot
                    Echo Show 5 (1st Gen)

                    V 1 Reply Last reply Reply Quote 0
                    • V
                      vmsman @cory_booth last edited by

                      @cory_booth Sounds about right. If you are still having an issue, drop by the Ubiquiti-Unifi channel on https://chat.scottibyte.com/ and I can see if I can help.

                      1 Reply Last reply Reply Quote 0
                      • Monocle
                        Monocle @bk last edited by

                        @bk said in Unifi Camera Update! (Fix Available for Testing Now):

                        @Monocle

                        When I attempted to start if from my batch file, it just stops at the monocle directory where the call is made to start monocle-gateway.exe.

                        If double click on monocle-gateway.exe from the 0.6 beta, via the win explorer (which I could do with the older version and it fired up), I get…

                        907ec889-6178-44ad-9c85-34a044b1b9f6-image.png

                        This seems like something did not compile correctly on the Windows build.
                        Let me try testing it here and I may need to rebuild it and send you another build to try out.

                        Thanks, Robert

                        Monocle: https://monoclecam.com
                        Getting Started | Troubleshooting Guide | FAQ | Contact Support

                        B 1 Reply Last reply Reply Quote 0
                        • Monocle
                          Monocle @vmsman last edited by Monocle

                          @vmsman said in Unifi Camera Update! (Fix Available for Testing Now):

                          … Hey, look at my posting regarding my Reolink RLC-820A 4k camera. After a year, I have not had anyone suggest a solution to it not working. With the new beta of Monocle Gateway both of my G3 Instant cameras on Unifi Protect are now working great on my Echo Show 10’s and my Fire TV 4k max.

                          I’ll take a look :-)

                          Thanks, Robert

                          Monocle: https://monoclecam.com
                          Getting Started | Troubleshooting Guide | FAQ | Contact Support

                          R 1 Reply Last reply Reply Quote 0
                          • R
                            RS @Monocle last edited by

                            @Monocle

                            I can confirm I am running ok on the windows build.

                            I am running Server 2022 x64

                            Not sure if the windows 7 is x86 or x64?

                            1 Reply Last reply Reply Quote 0
                            • B
                              bk @Monocle last edited by

                              @Monocle Thank you. I’ll try the new file set when available.

                              Monocle 1 Reply Last reply Reply Quote 0
                              • S
                                SunnyAnd75 @Monocle last edited by

                                @Monocle

                                First, thank you for all that you are doing here! I am not Linux/Pi savvy, which may be part of the problem. I still cannot get this to work. Here’s what I’ve done so far:

                                -Uninstalled 0.0.4
                                -Installed beta 0.0.6
                                -I’m using a Pi
                                -Ubiquiti Protect v2.1.2 with managed cameras
                                -G4 Dome cameras tested at low/medium/high resolutions
                                -Various combinations of @noaudio @fixaudio and of course @tunnel
                                -Echo Show 5 running Fire OS 6.5.5.2 and 6.5.5.3
                                -The Pi gateway appears to be working fine. DNS resolves.
                                -Regardless of the video resolution and/or no audio, no dice

                                Any thoughts?

                                V Monocle 2 Replies Last reply Reply Quote 0
                                • V
                                  vmsman @SunnyAnd75 last edited by

                                  @SunnyAnd75 Come on over to https://chat.scottibyte.com/ and I can help you out.

                                  1 Reply Last reply Reply Quote 0
                                  • Monocle
                                    Monocle @SunnyAnd75 last edited by

                                    @SunnyAnd75

                                    Can you post the log info from Monocle Gateway after requesting the camera stream from Alexa?

                                    Thanks, Robert

                                    Monocle: https://monoclecam.com
                                    Getting Started | Troubleshooting Guide | FAQ | Contact Support

                                    1 Reply Last reply Reply Quote 0
                                    • Monocle
                                      Monocle @bk last edited by

                                      @bk

                                      I have not had a chance to test v0.0.6 on Windows yet but can you try re-installing the VC++ runtime dependencies – maybe thats the issue?

                                      https://www.microsoft.com/en-us/download/details.aspx?id=26999

                                      Thanks, Robert

                                      Monocle: https://monoclecam.com
                                      Getting Started | Troubleshooting Guide | FAQ | Contact Support

                                      B 1 Reply Last reply Reply Quote 0
                                      • B
                                        bk @Monocle last edited by

                                        @Monocle said in Unifi Camera Update! (Fix Available for Testing Now):

                                        @bk

                                        I have not had a chance to test v0.0.6 on Windows yet but can you try re-installing the VC++ runtime dependencies – maybe thats the issue?

                                        https://www.microsoft.com/en-us/download/details.aspx?id=26999

                                        Thanks, Robert

                                        Thanks Robert. So downloaded it again, ran the install. And gave it a try.
                                        Results, the exact same symptoms. The 0.6 beta does the same thing : from the batch freezes at the command line where the monocle-gateway.exe is called.
                                        If I go into windows file manager, and double click on the monocle-gateway.exe, get the same warning window.
                                        58465f0d-defd-49a8-8168-4443109e1ee6-image.png

                                        If I put the OG (V 0.0.4)files back on, it all runs , from the batch or from double clicking on the monocle-gateway.exe.

                                        12f44205-f764-4de4-8946-72435c94ee74-image.png

                                        Monocle 1 Reply Last reply Reply Quote 0
                                        • M
                                          mp101 last edited by

                                          Thank you!!
                                          Will you update the docker image once testing is finished?

                                          B Monocle 2 Replies Last reply Reply Quote 0
                                          • B
                                            bk @mp101 last edited by

                                            This post is deleted!
                                            1 Reply Last reply Reply Quote 0
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