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    Unifi Camera Update! (Fix Available for Testing Now)

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    • V
      vmsman @Monocle last edited by

      @Monocle I had to restart the service a second time and now it is up and humming. Hey, look at my posting regarding my Reolink RLC-820A 4k camera. After a year, I have not had anyone suggest a solution to it not working. With the new beta of Monocle Gateway both of my G3 Instant cameras on Unifi Protect are now working great on my Echo Show 10’s and my Fire TV 4k max.

      Monocle 1 Reply Last reply Reply Quote 0
      • A
        Andreas912 last edited by

        Works fine again, tested with G4 Pro and G3 Bullet. Thank you so much!

        What is not working (but that is no new issue, that also didn’t work before):

        • 3840x2160 stream from G4 Pro (tested on Echo Show 8)

        The other streams

        • 1280x720 from G4 Pro
        • 640x360 from G4 Pro
        • 1920x1080 from G3 Bullet
          work fine.
        1 Reply Last reply Reply Quote 0
        • S
          stev last edited by

          So happy to have my cams back on my Echo devices!

          New building working well so far this evening.

          Thank you!

          • Monocle Gateway on a Raspberry Pi 4
          • Protect 2.1.2 running on a UNVR
          • G4 Doorbell
          • 2x G3 Instants
          • Echo Show 5
          • Echo Show 10 (3rd gen)
          1 Reply Last reply Reply Quote 0
          • B
            bk last edited by

            Finally found this thread.
            Running a Win7 machine.
            Have been running monocle from a batch file, the night I got it working, it worked , left it alone.
            Easy to stop and restart when there’s an issue.

            So downloaded the beta file "monocle-gateway-windows-x64-v0.0.6.zip "
            Replaced the 3 files.
            When I attempted to start if from my batch file, it just stops at the monocle directory where the call is made to start monocle-gateway.exe.

            If double click on monocle-gateway.exe from the 0.6 beta, via the win explorer (which I could do with the older version and it fired up), I get…

            6ae326f3-07cd-4370-a62e-5c00ca0bb020-image.png

            Input appreciated…
            TIA.

            1 Reply Last reply Reply Quote 0
            • B
              bk @Monocle last edited by

              @Monocle

              sorry for the dup, can’t delete the OG.

              Finally found this thread.
              Running a Win7 machine.
              Have been running monocle from a batch file, since the night I got it working, it worked , left it alone.
              Easy to stop and restart when there’s an issue from the batch files.

              So downloaded the beta file "monocle-gateway-windows-x64-v0.0.6.zip "
              Replaced the 3 files.
              When I attempted to start if from my batch file, it just stops at the monocle directory where the call is made to start monocle-gateway.exe.

              If double click on monocle-gateway.exe from the 0.6 beta, via the win explorer (which I could do with the older version and it fired up), I get…

              907ec889-6178-44ad-9c85-34a044b1b9f6-image.png

              Input appreciated…
              TIA.

              Monocle 1 Reply Last reply Reply Quote 0
              • C
                cory_booth last edited by

                Confirming fix on my end:

                Unifi Protect running on Cloudkey Plus.
                Cameras = G3 Flex

                Upgraded my Rasberry PI install:
                Stopped Service
                Downloaded Beta .6
                Unzipped Beta .6
                Started Service

                Changed my Unifi RTSPS URL to RTSP and removed the ?enableSrtp

                Ensured my resolution was set to “max” (1920x1080) on both RTSP feed and the camera configuration

                Added tags: @noaudio, @tunnel

                Cameras working

                Echo Spot
                Echo Show 5 (1st Gen)

                V 1 Reply Last reply Reply Quote 0
                • V
                  vmsman @cory_booth last edited by

                  @cory_booth Sounds about right. If you are still having an issue, drop by the Ubiquiti-Unifi channel on https://chat.scottibyte.com/ and I can see if I can help.

                  1 Reply Last reply Reply Quote 0
                  • Monocle
                    Monocle @bk last edited by

                    @bk said in Unifi Camera Update! (Fix Available for Testing Now):

                    @Monocle

                    When I attempted to start if from my batch file, it just stops at the monocle directory where the call is made to start monocle-gateway.exe.

                    If double click on monocle-gateway.exe from the 0.6 beta, via the win explorer (which I could do with the older version and it fired up), I get…

                    907ec889-6178-44ad-9c85-34a044b1b9f6-image.png

                    This seems like something did not compile correctly on the Windows build.
                    Let me try testing it here and I may need to rebuild it and send you another build to try out.

                    Thanks, Robert

                    Monocle: https://monoclecam.com
                    Getting Started | Troubleshooting Guide | FAQ | Contact Support

                    B 1 Reply Last reply Reply Quote 0
                    • Monocle
                      Monocle @vmsman last edited by Monocle

                      @vmsman said in Unifi Camera Update! (Fix Available for Testing Now):

                      … Hey, look at my posting regarding my Reolink RLC-820A 4k camera. After a year, I have not had anyone suggest a solution to it not working. With the new beta of Monocle Gateway both of my G3 Instant cameras on Unifi Protect are now working great on my Echo Show 10’s and my Fire TV 4k max.

                      I’ll take a look :-)

                      Thanks, Robert

                      Monocle: https://monoclecam.com
                      Getting Started | Troubleshooting Guide | FAQ | Contact Support

                      R 1 Reply Last reply Reply Quote 0
                      • R
                        RS @Monocle last edited by

                        @Monocle

                        I can confirm I am running ok on the windows build.

                        I am running Server 2022 x64

                        Not sure if the windows 7 is x86 or x64?

                        1 Reply Last reply Reply Quote 0
                        • B
                          bk @Monocle last edited by

                          @Monocle Thank you. I’ll try the new file set when available.

                          Monocle 1 Reply Last reply Reply Quote 0
                          • S
                            SunnyAnd75 @Monocle last edited by

                            @Monocle

                            First, thank you for all that you are doing here! I am not Linux/Pi savvy, which may be part of the problem. I still cannot get this to work. Here’s what I’ve done so far:

                            -Uninstalled 0.0.4
                            -Installed beta 0.0.6
                            -I’m using a Pi
                            -Ubiquiti Protect v2.1.2 with managed cameras
                            -G4 Dome cameras tested at low/medium/high resolutions
                            -Various combinations of @noaudio @fixaudio and of course @tunnel
                            -Echo Show 5 running Fire OS 6.5.5.2 and 6.5.5.3
                            -The Pi gateway appears to be working fine. DNS resolves.
                            -Regardless of the video resolution and/or no audio, no dice

                            Any thoughts?

                            V Monocle 2 Replies Last reply Reply Quote 0
                            • V
                              vmsman @SunnyAnd75 last edited by

                              @SunnyAnd75 Come on over to https://chat.scottibyte.com/ and I can help you out.

                              1 Reply Last reply Reply Quote 0
                              • Monocle
                                Monocle @SunnyAnd75 last edited by

                                @SunnyAnd75

                                Can you post the log info from Monocle Gateway after requesting the camera stream from Alexa?

                                Thanks, Robert

                                Monocle: https://monoclecam.com
                                Getting Started | Troubleshooting Guide | FAQ | Contact Support

                                1 Reply Last reply Reply Quote 0
                                • Monocle
                                  Monocle @bk last edited by

                                  @bk

                                  I have not had a chance to test v0.0.6 on Windows yet but can you try re-installing the VC++ runtime dependencies – maybe thats the issue?

                                  https://www.microsoft.com/en-us/download/details.aspx?id=26999

                                  Thanks, Robert

                                  Monocle: https://monoclecam.com
                                  Getting Started | Troubleshooting Guide | FAQ | Contact Support

                                  B 1 Reply Last reply Reply Quote 0
                                  • B
                                    bk @Monocle last edited by

                                    @Monocle said in Unifi Camera Update! (Fix Available for Testing Now):

                                    @bk

                                    I have not had a chance to test v0.0.6 on Windows yet but can you try re-installing the VC++ runtime dependencies – maybe thats the issue?

                                    https://www.microsoft.com/en-us/download/details.aspx?id=26999

                                    Thanks, Robert

                                    Thanks Robert. So downloaded it again, ran the install. And gave it a try.
                                    Results, the exact same symptoms. The 0.6 beta does the same thing : from the batch freezes at the command line where the monocle-gateway.exe is called.
                                    If I go into windows file manager, and double click on the monocle-gateway.exe, get the same warning window.
                                    58465f0d-defd-49a8-8168-4443109e1ee6-image.png

                                    If I put the OG (V 0.0.4)files back on, it all runs , from the batch or from double clicking on the monocle-gateway.exe.

                                    12f44205-f764-4de4-8946-72435c94ee74-image.png

                                    Monocle 1 Reply Last reply Reply Quote 0
                                    • M
                                      mp101 last edited by

                                      Thank you!!
                                      Will you update the docker image once testing is finished?

                                      B Monocle 2 Replies Last reply Reply Quote 0
                                      • B
                                        bk @mp101 last edited by

                                        This post is deleted!
                                        1 Reply Last reply Reply Quote 0
                                        • Monocle
                                          Monocle @mp101 last edited by

                                          @mp101 said in Unifi Camera Update! (Fix Available for Testing Now):

                                          the docker image once testing is finished?

                                          Docker image for v0.0.6 has been published.
                                          https://hub.docker.com/repository/docker/monoclecam/monocle-gateway

                                          A new version v0.0.7 will be coming in the weeks ahead.

                                          Thanks, Robert

                                          Monocle: https://monoclecam.com
                                          Getting Started | Troubleshooting Guide | FAQ | Contact Support

                                          M 1 Reply Last reply Reply Quote 1
                                          • Monocle
                                            Monocle @bk last edited by

                                            @bk said in Unifi Camera Update! (Fix Available for Testing Now):

                                            …
                                            Results, the exact same symptoms. The 0.6 beta does the same thing : from the batch freezes at the command line where the monocle-gateway.exe is called.
                                            If I go into windows file manager, and double click on the monocle-gateway.exe, get the same warning window.
                                            58465f0d-defd-49a8-8168-4443109e1ee6-image.png

                                            I have been working on tracking down this issue and it appears this is related to Windows 7 and its end of life. The underlying runtime and some dependencies have discontinued support for Windows 7.

                                            Are you running Monocle Gateway on Windows 7?

                                            I’ll PM you something to try, but we may need to drop support for Windows 7 due to lack of support from the underlying tools and frameworks.

                                            Thanks, Robert

                                            Monocle: https://monoclecam.com
                                            Getting Started | Troubleshooting Guide | FAQ | Contact Support

                                            B GreggC 2 Replies Last reply Reply Quote 0
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