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    • S

      RTSP ENDPOINT RESPONSE ERROR
      Support • • sergiobaiao

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      80
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      No one has replied

    • M

      Help please, Camera Jidetech P10-4x-5MP
      Support • • Meigel

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      No one has replied

    • J

      SV3C Cameras
      SV3C • • jwwhite

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      C

      @jwwhite This is an old thread. But I just got my SV3C camera working Monocle to Alexa.

      I used rtsp://<ip>:554/stream0 for the URL

      Authentication: DIGEST
      Audio Codec: None
      Tags: @proxy @noaudio

      What finally fixed it for me was to login to the camera configuration, set the resolution to 1080P and save the profile and disable the audio

      Hope this helps someone. Might work for other generic IP cameras too

    • P

      Unable to view on Echo show camera ctronics (camhi)
      General Discussion • • pierpatech

      1
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      180
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      No one has replied

    • O

      Cannot connect Alexa to cameras hosted in Internal VLAN
      General Discussion • • ov33rs33r

      1
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      97
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      No one has replied

    • M

      Problems with Unifi G5 Bullet and Echo Hub
      Support • • Morbus

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      303
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      J

      Just confirmed this is exactly my issue too. UniFi cams work on echo show 8 but not on echo hub. Thought I was going crazy.

    • J

      Unifi Cameras Stopped Working within the last month or so
      Support • • jbeebe001

      1
      1
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      1
      Posts
      79
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      No one has replied

    • B

      Monocle Gateway Crashing on Synology DSM 7
      Support • • bocadano

      1
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      1
      Posts
      69
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      No one has replied

    • G

      Camera not working on echo show
      Support • • Graham2607

      3
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      Votes
      3
      Posts
      110
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      G

      @Monocle
      Hi Robert
      All working now
      Many thanks
      Graham

    • D

      Cannot copy token key from Home Folder to Filesystem Root Monocle directory
      General Discussion • • Douyon

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      3
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      88
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      D

      @Monocle Robert, You are the man. Thank you so much. That worked.

    • M

      Unable to login through Alexa app
      Support • • mjbarnetto

      2
      1
      Votes
      2
      Posts
      66
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      Monocle

      @mjbarnetto

      I have been working on the service backend heavily today; so there were some extended outages yesterday/today.
      Please try it again now. You may have to re-link the Monocle Skill to your Alexa account.

      Thanks, Robert

    • J

      Authentication issue when logging in from Alexa app
      Support • • JaBaga

      2
      2
      Votes
      2
      Posts
      83
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      Monocle

      @JaBaga

      I have been working on the service backend heavily today; so there were some extended outages yesterday/today.
      Please try it again now. You may have to re-link the Monocle Skill to your Alexa account.

      Thanks, Robert

    • S

      Authentication Error even when new token
      Support • • sheminasalam1

      44
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      Votes
      44
      Posts
      1685
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      Monocle

      @deepbluesee

      I have been working on the service backend heavily today; so there were some extended outages yesterday/today.
      Please try it again now. You may have to re-link the Monocle Skill to your Alexa account.

      Thanks, Robert

    • R

      Alexa Skill can't be enabled
      Support • • Rockwell2020

      2
      1
      Votes
      2
      Posts
      57
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      Monocle

      @Rockwell2020

      I have been working on the service backend heavily today; so there were some extended outages today.
      Please try it again now. You may have to re-link the Monocle Skill to your Alexa account.

      Thanks, Robert

    • P

      Monocle Alexa Skill in Brazil
      Feature Requests • • Pam

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      200
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      No one has replied

    • T

      Can’t authenticate with Alexa
      Monocle Gateway • • twicklund

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      422
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      T

      @Monocle thanks again Robert.

    • S

      Some instruction pages on website don't load (raspberry pi for example)
      General Discussion • • slime-uk

      4
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      Votes
      4
      Posts
      178
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      S

      @Monocle Thank you. Looking good now!

    • S

      Video Resolution gone from portal
      Support • • sfordham

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      75
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      S

      @Monocle Hi Robert, unfortunately it seems to have as it was working for so long i hadn’t changed the settings, I have a Unifi G4 Doorbell, and because the high resolution was higher than 1080, i chose medium resolution at 960x720, when first trying it would not work, so i then had to set the video resolution to 1080 and it would work. I’m really not sure what else it may have been as i hadn’t changed a thing.

    • R

      Monocle Gateway Running on UDM Pro SE
      Ubiquiti / UniFi • • RS

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      1556
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      J

      Did you have any issue getting unifi-os shell to run. I am not able to get this to run once ssh in.

    • S

      DNS Resolution Issues with Monocle Gateway on Raspberry Pi
      Support • • Sanvi

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      S

      Hello everyone,
      I wanted to share the solution to my DNS resolution issue I encountered with the Monocle Gateway running on my network, which might be helpful for others experiencing similar problems.
      Setup:
      Cameras: UniFi G3
      Controller: UniFi Cloud Key Gen2 Plus
      Display Device: Echo Show 8
      Router: FRITZ!Box 7590
      Issue:
      I was facing persistent DNS resolution errors with the Monocle Gateway service, which prevented my Echo Show from accessing the camera stream. The error message indicated a DNS resolve error for the Monocle DNS address.
      Solution:
      The issue was related to DNS-Rebinding protection on my FRITZ!Box 7590. Here is how I resolved it:
      Access the FRITZ!Box Interface:
      Open a web browser and go to http://fritz.box.
      Log in with your FRITZ!Box credentials.
      Configure DNS-Rebind Exceptions:
      Navigate to “Home Network” > “Network” > “Network Settings”.
      In the “DNS-Rebind-Schutz” section, add the problematic DNS hostname to the exceptions list.
      Click “Apply” to save the changes.
      Restart the FRITZ!Box:
      Go to “System” > “Backup” > “Restart” and click “Restart”.
      After making these changes, the DNS resolution issue was resolved, and the Monocle Gateway service started working correctly with my Echo Show.
      I hope this helps anyone facing similar issues.