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    Certificate Expired Again! Now my cams dont work... [SOLVED]

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    • T
      tehShwann last edited by

      Thanks for the super fast response and turn around! Great support!!!

      Monocle B 2 Replies Last reply Reply Quote 0
      • Monocle
        Monocle @tehShwann last edited by

        @tehShwann

        You are Welcome! :-)

        Monocle: https://monoclecam.com
        Getting Started | Troubleshooting Guide | FAQ | Contact Support

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        • B
          bk @tehShwann last edited by

          @tehShwann said in Certificate Expired Again! Now my cams dont work... [SOLVED]:

          Thanks for the super fast response and turn around! Great support!!!

          Ditto…
          Great tool, been working well on my end…

          Monocle 1 Reply Last reply Reply Quote 0
          • Monocle
            Monocle @bk last edited by

            @bk

            Thanks for the confirmation!

            Monocle: https://monoclecam.com
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              Dalekw1 @Monocle last edited by

              @Monocle This same issue seems to have re-occured

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                Thiago Otero last edited by

                @Monocle This same issue seems to have re-occured with me too

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                • Monocle
                  Monocle last edited by

                  I don’t think it’s a certificate issue. The SSL certificate shows to still be valid … at least for me. However, I’m not able to re-link my Alexa account to the Monocle skill. I have not found any errors or anything wrong on our end yet … I’m still digging. It’s possible that Amazon is experiencing some type of outage/failure.

                  Monocle: https://monoclecam.com
                  Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                  • Monocle
                    Monocle last edited by

                    If you are seeing a SSL specific error, can you please post a screenshot or copy the text here. Thanks, Robert

                    Monocle: https://monoclecam.com
                    Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                      Marnoot @Monocle last edited by

                      @Monocle 4da4ae44-7475-4219-acb1-fee4c5399700-image.png

                      Monocle 1 Reply Last reply Reply Quote 0
                      • Monocle
                        Monocle @Marnoot last edited by

                        @Marnoot

                        Thanks – I am able to reproduce the issue now on a second gateway instance and I see the same error. Not sure why my first gateway server did not show this same error … odd. Digging into it further.

                        Monocle: https://monoclecam.com
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                          Dalekw1 @Monocle last edited by

                          @Monocle Previous Solution.PNG

                          Monocle 1 Reply Last reply Reply Quote 0
                          • Monocle
                            Monocle @Dalekw1 last edited by Monocle

                            @Dalekw1

                            Yes, the validation tool was showing passing results, thus showing valid certificates.
                            The underlying issue is that a ROOT certificate has expired and some clients are not able to validate the Monoclecam certificate due to root certificate expiry.

                            Some hosts can deal with validation using cross-signed certificates – so that is why my SSL tests were passing. (I think)

                            See my post here:
                            https://forum.monoclecam.com/topic/730/certificate-has-expired-error/12

                            Monocle: https://monoclecam.com
                            Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                              Dalekw1 @Monocle last edited by

                              @Monocle Cheers if you need any further assistance i will await your communication dont mean to push

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                                gastonmora last edited by

                                @Monocle Is this issue related to the fact that Alexa can’t connect the skill?
                                Thanks!

                                Monocle 1 Reply Last reply Reply Quote 0
                                • Monocle
                                  Monocle @gastonmora last edited by

                                  @gastonmora

                                  The issue is a problem in the SSL certificate chain. Our certificate is valid but the ROOT certificate in the SSL chain has expired. This is causing problems with communication between Amazon Alexa and our services as well as communication errors between the Monocle Gateway and Monocle servers.

                                  It should be fixed now.

                                  Monocle: https://monoclecam.com
                                  Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                                  • Monocle
                                    Monocle last edited by

                                    The SSL issue should be resolved now!

                                    We had the certificate provider reissue a new SSL certificate with a new verification chain (eliminating the expired root) and replaced the SSL certificates on our servers.
                                    Please let me know if anyone is still having connectivity issues.

                                    PS: If you unlinked/disabled the Monocle skill, you will have to RE-LINK the skill to your Alexa account.

                                    Thanks, Robert

                                    Monocle: https://monoclecam.com
                                    Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                                      Thiago Otero last edited by

                                      It´s ok now. Thanks @Monocle

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                                        gastonmora last edited by

                                        It is working again now. Thanks @Monocle. You are the best!

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                                          cf7 last edited by

                                          @Dalekw1 said in Certificate Expired Again! Now my cams dont work... [SOLVED]:

                                          @Monocle This same issue seems to have re-occured

                                          @Monocle This issue seems to have re-occured yesterday… can you check? Thanks

                                          M 1 Reply Last reply Reply Quote 1
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                                            mp101 @cf7 last edited by

                                            @cf7 said in Certificate Expired Again! Now my cams dont work... [SOLVED]:

                                            @Dalekw1 said in Certificate Expired Again! Now my cams dont work... [SOLVED]:

                                            @Monocle This same issue seems to have re-occured

                                            @Monocle This issue seems to have re-occured yesterday… can you check? Thanks

                                            Me too :)

                                            1 Reply Last reply Reply Quote 0
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