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    Certificate Expired Again! Now my cams dont work... [SOLVED]

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    • Monocle
      Monocle @tehShwann last edited by

      @tehShwann

      You are Welcome! :-)

      Monocle: https://monoclecam.com
      Getting Started | Troubleshooting Guide | FAQ | Contact Support

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        bk @tehShwann last edited by

        @tehShwann said in Certificate Expired Again! Now my cams dont work... [SOLVED]:

        Thanks for the super fast response and turn around! Great support!!!

        Ditto…
        Great tool, been working well on my end…

        Monocle 1 Reply Last reply Reply Quote 0
        • Monocle
          Monocle @bk last edited by

          @bk

          Thanks for the confirmation!

          Monocle: https://monoclecam.com
          Getting Started | Troubleshooting Guide | FAQ | Contact Support

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            Dalekw1 @Monocle last edited by

            @Monocle This same issue seems to have re-occured

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              Thiago Otero last edited by

              @Monocle This same issue seems to have re-occured with me too

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              • Monocle
                Monocle last edited by

                I don’t think it’s a certificate issue. The SSL certificate shows to still be valid … at least for me. However, I’m not able to re-link my Alexa account to the Monocle skill. I have not found any errors or anything wrong on our end yet … I’m still digging. It’s possible that Amazon is experiencing some type of outage/failure.

                Monocle: https://monoclecam.com
                Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                • Monocle
                  Monocle last edited by

                  If you are seeing a SSL specific error, can you please post a screenshot or copy the text here. Thanks, Robert

                  Monocle: https://monoclecam.com
                  Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                    Marnoot @Monocle last edited by

                    @Monocle 4da4ae44-7475-4219-acb1-fee4c5399700-image.png

                    Monocle 1 Reply Last reply Reply Quote 0
                    • Monocle
                      Monocle @Marnoot last edited by

                      @Marnoot

                      Thanks – I am able to reproduce the issue now on a second gateway instance and I see the same error. Not sure why my first gateway server did not show this same error … odd. Digging into it further.

                      Monocle: https://monoclecam.com
                      Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                        Dalekw1 @Monocle last edited by

                        @Monocle Previous Solution.PNG

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                        • Monocle
                          Monocle @Dalekw1 last edited by Monocle

                          @Dalekw1

                          Yes, the validation tool was showing passing results, thus showing valid certificates.
                          The underlying issue is that a ROOT certificate has expired and some clients are not able to validate the Monoclecam certificate due to root certificate expiry.

                          Some hosts can deal with validation using cross-signed certificates – so that is why my SSL tests were passing. (I think)

                          See my post here:
                          https://forum.monoclecam.com/topic/730/certificate-has-expired-error/12

                          Monocle: https://monoclecam.com
                          Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                            Dalekw1 @Monocle last edited by

                            @Monocle Cheers if you need any further assistance i will await your communication dont mean to push

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                              gastonmora last edited by

                              @Monocle Is this issue related to the fact that Alexa can’t connect the skill?
                              Thanks!

                              Monocle 1 Reply Last reply Reply Quote 0
                              • Monocle
                                Monocle @gastonmora last edited by

                                @gastonmora

                                The issue is a problem in the SSL certificate chain. Our certificate is valid but the ROOT certificate in the SSL chain has expired. This is causing problems with communication between Amazon Alexa and our services as well as communication errors between the Monocle Gateway and Monocle servers.

                                It should be fixed now.

                                Monocle: https://monoclecam.com
                                Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                                • Monocle
                                  Monocle last edited by

                                  The SSL issue should be resolved now!

                                  We had the certificate provider reissue a new SSL certificate with a new verification chain (eliminating the expired root) and replaced the SSL certificates on our servers.
                                  Please let me know if anyone is still having connectivity issues.

                                  PS: If you unlinked/disabled the Monocle skill, you will have to RE-LINK the skill to your Alexa account.

                                  Thanks, Robert

                                  Monocle: https://monoclecam.com
                                  Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                                    Thiago Otero last edited by

                                    It´s ok now. Thanks @Monocle

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                                      gastonmora last edited by

                                      It is working again now. Thanks @Monocle. You are the best!

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                                        cf7 last edited by

                                        @Dalekw1 said in Certificate Expired Again! Now my cams dont work... [SOLVED]:

                                        @Monocle This same issue seems to have re-occured

                                        @Monocle This issue seems to have re-occured yesterday… can you check? Thanks

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                                          mp101 @cf7 last edited by

                                          @cf7 said in Certificate Expired Again! Now my cams dont work... [SOLVED]:

                                          @Dalekw1 said in Certificate Expired Again! Now my cams dont work... [SOLVED]:

                                          @Monocle This same issue seems to have re-occured

                                          @Monocle This issue seems to have re-occured yesterday… can you check? Thanks

                                          Me too :)

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                                          • Monocle
                                            Monocle last edited by

                                            The issue should be resolved now.

                                            Can you guys please check your systems and see if they are working now? You may need to restart your Monocle Gateway instances.

                                            My apologies for this! At least this time I was warned in advance of the certificate expiry – but being very busy with other tasks, I failed to take action in time and forgot about it.

                                            Thanks, Robert

                                            Monocle: https://monoclecam.com
                                            Getting Started | Troubleshooting Guide | FAQ | Contact Support

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