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    Certificate Expired Again! Now my cams dont work... [SOLVED]

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    • Monocle
      Monocle @xnigelx last edited by Monocle

      @xnigelx , @tehShwann

      Yes, the certificate was replaced several weeks ago and should be valid until December 2021.
      Checking the AUTH server now – we must have missed it or the deployment update must have failed to this server. Should be resolved shortly.

      Thanks, Robert

      Monocle: https://monoclecam.com
      Getting Started | Troubleshooting Guide | FAQ | Contact Support

      Monocle 1 Reply Last reply Reply Quote 0
      • Monocle
        Monocle @Monocle last edited by

        We have a validation tool that was telling us that the certificate was valid:

        PROXY.MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
        API.MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
        AUTH.MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
        PORTAL.MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
        WWW.MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
        FORUM.MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
        MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
        

        However, there was a flaw in the validation logic as the SSL certificate for that service was expired as you guys have noted.
        This false-positive caused us to miss replacing the certificate on this server.

        It has been replaced now and should be fully working.
        Please let me know if you run into any further trouble.

        Thanks, Robert

        Monocle: https://monoclecam.com
        Getting Started | Troubleshooting Guide | FAQ | Contact Support

        D 1 Reply Last reply Reply Quote 0
        • X
          xnigelx last edited by

          Screenshot_20200227-082127.png Screenshot_20200227-082113.png

          Woo hoo thanks guys! Glad we were able to help you help us!

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          • T
            tehShwann last edited by

            Thanks for the super fast response and turn around! Great support!!!

            Monocle B 2 Replies Last reply Reply Quote 0
            • Monocle
              Monocle @tehShwann last edited by

              @tehShwann

              You are Welcome! :-)

              Monocle: https://monoclecam.com
              Getting Started | Troubleshooting Guide | FAQ | Contact Support

              1 Reply Last reply Reply Quote 0
              • B
                bk @tehShwann last edited by

                @tehShwann said in Certificate Expired Again! Now my cams dont work... [SOLVED]:

                Thanks for the super fast response and turn around! Great support!!!

                Ditto…
                Great tool, been working well on my end…

                Monocle 1 Reply Last reply Reply Quote 0
                • Monocle
                  Monocle @bk last edited by

                  @bk

                  Thanks for the confirmation!

                  Monocle: https://monoclecam.com
                  Getting Started | Troubleshooting Guide | FAQ | Contact Support

                  1 Reply Last reply Reply Quote 0
                  • D
                    Dalekw1 @Monocle last edited by

                    @Monocle This same issue seems to have re-occured

                    1 Reply Last reply Reply Quote 0
                    • T
                      Thiago Otero last edited by

                      @Monocle This same issue seems to have re-occured with me too

                      1 Reply Last reply Reply Quote 0
                      • Monocle
                        Monocle last edited by

                        I don’t think it’s a certificate issue. The SSL certificate shows to still be valid … at least for me. However, I’m not able to re-link my Alexa account to the Monocle skill. I have not found any errors or anything wrong on our end yet … I’m still digging. It’s possible that Amazon is experiencing some type of outage/failure.

                        Monocle: https://monoclecam.com
                        Getting Started | Troubleshooting Guide | FAQ | Contact Support

                        1 Reply Last reply Reply Quote 0
                        • Monocle
                          Monocle last edited by

                          If you are seeing a SSL specific error, can you please post a screenshot or copy the text here. Thanks, Robert

                          Monocle: https://monoclecam.com
                          Getting Started | Troubleshooting Guide | FAQ | Contact Support

                          M 1 Reply Last reply Reply Quote 0
                          • M
                            Marnoot @Monocle last edited by

                            @Monocle 4da4ae44-7475-4219-acb1-fee4c5399700-image.png

                            Monocle 1 Reply Last reply Reply Quote 0
                            • Monocle
                              Monocle @Marnoot last edited by

                              @Marnoot

                              Thanks – I am able to reproduce the issue now on a second gateway instance and I see the same error. Not sure why my first gateway server did not show this same error … odd. Digging into it further.

                              Monocle: https://monoclecam.com
                              Getting Started | Troubleshooting Guide | FAQ | Contact Support

                              D 1 Reply Last reply Reply Quote 0
                              • D
                                Dalekw1 @Monocle last edited by

                                @Monocle Previous Solution.PNG

                                Monocle 1 Reply Last reply Reply Quote 0
                                • Monocle
                                  Monocle @Dalekw1 last edited by Monocle

                                  @Dalekw1

                                  Yes, the validation tool was showing passing results, thus showing valid certificates.
                                  The underlying issue is that a ROOT certificate has expired and some clients are not able to validate the Monoclecam certificate due to root certificate expiry.

                                  Some hosts can deal with validation using cross-signed certificates – so that is why my SSL tests were passing. (I think)

                                  See my post here:
                                  https://forum.monoclecam.com/topic/730/certificate-has-expired-error/12

                                  Monocle: https://monoclecam.com
                                  Getting Started | Troubleshooting Guide | FAQ | Contact Support

                                  D 1 Reply Last reply Reply Quote 0
                                  • D
                                    Dalekw1 @Monocle last edited by

                                    @Monocle Cheers if you need any further assistance i will await your communication dont mean to push

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                                    • G
                                      gastonmora last edited by

                                      @Monocle Is this issue related to the fact that Alexa can’t connect the skill?
                                      Thanks!

                                      Monocle 1 Reply Last reply Reply Quote 0
                                      • Monocle
                                        Monocle @gastonmora last edited by

                                        @gastonmora

                                        The issue is a problem in the SSL certificate chain. Our certificate is valid but the ROOT certificate in the SSL chain has expired. This is causing problems with communication between Amazon Alexa and our services as well as communication errors between the Monocle Gateway and Monocle servers.

                                        It should be fixed now.

                                        Monocle: https://monoclecam.com
                                        Getting Started | Troubleshooting Guide | FAQ | Contact Support

                                        1 Reply Last reply Reply Quote 0
                                        • Monocle
                                          Monocle last edited by

                                          The SSL issue should be resolved now!

                                          We had the certificate provider reissue a new SSL certificate with a new verification chain (eliminating the expired root) and replaced the SSL certificates on our servers.
                                          Please let me know if anyone is still having connectivity issues.

                                          PS: If you unlinked/disabled the Monocle skill, you will have to RE-LINK the skill to your Alexa account.

                                          Thanks, Robert

                                          Monocle: https://monoclecam.com
                                          Getting Started | Troubleshooting Guide | FAQ | Contact Support

                                          1 Reply Last reply Reply Quote 0
                                          • T
                                            Thiago Otero last edited by

                                            It´s ok now. Thanks @Monocle

                                            1 Reply Last reply Reply Quote 0
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