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    Certificate Expired Again! Now my cams dont work... [SOLVED]

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    • Monocle
      Monocle @Monocle last edited by

      We have a validation tool that was telling us that the certificate was valid:

      PROXY.MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
      API.MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
      AUTH.MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
      PORTAL.MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
      WWW.MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
      FORUM.MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
      MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
      

      However, there was a flaw in the validation logic as the SSL certificate for that service was expired as you guys have noted.
      This false-positive caused us to miss replacing the certificate on this server.

      It has been replaced now and should be fully working.
      Please let me know if you run into any further trouble.

      Thanks, Robert

      Monocle: https://monoclecam.com
      Getting Started | Troubleshooting Guide | FAQ | Contact Support

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      • X
        xnigelx last edited by

        Screenshot_20200227-082127.png Screenshot_20200227-082113.png

        Woo hoo thanks guys! Glad we were able to help you help us!

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          tehShwann last edited by

          Thanks for the super fast response and turn around! Great support!!!

          Monocle B 2 Replies Last reply Reply Quote 0
          • Monocle
            Monocle @tehShwann last edited by

            @tehShwann

            You are Welcome! :-)

            Monocle: https://monoclecam.com
            Getting Started | Troubleshooting Guide | FAQ | Contact Support

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            • B
              bk @tehShwann last edited by

              @tehShwann said in Certificate Expired Again! Now my cams dont work... [SOLVED]:

              Thanks for the super fast response and turn around! Great support!!!

              Ditto…
              Great tool, been working well on my end…

              Monocle 1 Reply Last reply Reply Quote 0
              • Monocle
                Monocle @bk last edited by

                @bk

                Thanks for the confirmation!

                Monocle: https://monoclecam.com
                Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                • D
                  Dalekw1 @Monocle last edited by

                  @Monocle This same issue seems to have re-occured

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                  • T
                    Thiago Otero last edited by

                    @Monocle This same issue seems to have re-occured with me too

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                    • Monocle
                      Monocle last edited by

                      I don’t think it’s a certificate issue. The SSL certificate shows to still be valid … at least for me. However, I’m not able to re-link my Alexa account to the Monocle skill. I have not found any errors or anything wrong on our end yet … I’m still digging. It’s possible that Amazon is experiencing some type of outage/failure.

                      Monocle: https://monoclecam.com
                      Getting Started | Troubleshooting Guide | FAQ | Contact Support

                      1 Reply Last reply Reply Quote 0
                      • Monocle
                        Monocle last edited by

                        If you are seeing a SSL specific error, can you please post a screenshot or copy the text here. Thanks, Robert

                        Monocle: https://monoclecam.com
                        Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                        • M
                          Marnoot @Monocle last edited by

                          @Monocle 4da4ae44-7475-4219-acb1-fee4c5399700-image.png

                          Monocle 1 Reply Last reply Reply Quote 0
                          • Monocle
                            Monocle @Marnoot last edited by

                            @Marnoot

                            Thanks – I am able to reproduce the issue now on a second gateway instance and I see the same error. Not sure why my first gateway server did not show this same error … odd. Digging into it further.

                            Monocle: https://monoclecam.com
                            Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                            • D
                              Dalekw1 @Monocle last edited by

                              @Monocle Previous Solution.PNG

                              Monocle 1 Reply Last reply Reply Quote 0
                              • Monocle
                                Monocle @Dalekw1 last edited by Monocle

                                @Dalekw1

                                Yes, the validation tool was showing passing results, thus showing valid certificates.
                                The underlying issue is that a ROOT certificate has expired and some clients are not able to validate the Monoclecam certificate due to root certificate expiry.

                                Some hosts can deal with validation using cross-signed certificates – so that is why my SSL tests were passing. (I think)

                                See my post here:
                                https://forum.monoclecam.com/topic/730/certificate-has-expired-error/12

                                Monocle: https://monoclecam.com
                                Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                                  Dalekw1 @Monocle last edited by

                                  @Monocle Cheers if you need any further assistance i will await your communication dont mean to push

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                                    gastonmora last edited by

                                    @Monocle Is this issue related to the fact that Alexa can’t connect the skill?
                                    Thanks!

                                    Monocle 1 Reply Last reply Reply Quote 0
                                    • Monocle
                                      Monocle @gastonmora last edited by

                                      @gastonmora

                                      The issue is a problem in the SSL certificate chain. Our certificate is valid but the ROOT certificate in the SSL chain has expired. This is causing problems with communication between Amazon Alexa and our services as well as communication errors between the Monocle Gateway and Monocle servers.

                                      It should be fixed now.

                                      Monocle: https://monoclecam.com
                                      Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                                      • Monocle
                                        Monocle last edited by

                                        The SSL issue should be resolved now!

                                        We had the certificate provider reissue a new SSL certificate with a new verification chain (eliminating the expired root) and replaced the SSL certificates on our servers.
                                        Please let me know if anyone is still having connectivity issues.

                                        PS: If you unlinked/disabled the Monocle skill, you will have to RE-LINK the skill to your Alexa account.

                                        Thanks, Robert

                                        Monocle: https://monoclecam.com
                                        Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                                        • T
                                          Thiago Otero last edited by

                                          It´s ok now. Thanks @Monocle

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                                          • G
                                            gastonmora last edited by

                                            It is working again now. Thanks @Monocle. You are the best!

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