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    Certificate Expired Again! Now my cams dont work... [SOLVED]

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    • T
      tehShwann last edited by Monocle

      c54eac9f-c405-4ee0-b933-66feac83a8fe-image.png

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        xnigelx @tehShwann last edited by

        @tehShwann tht have the new cert you can see it on the home page and forums. They just didn’t apply it to the auth server

        Monocle 1 Reply Last reply Reply Quote 0
        • Monocle
          Monocle @xnigelx last edited by Monocle

          @xnigelx , @tehShwann

          Yes, the certificate was replaced several weeks ago and should be valid until December 2021.
          Checking the AUTH server now – we must have missed it or the deployment update must have failed to this server. Should be resolved shortly.

          Thanks, Robert

          Monocle: https://monoclecam.com
          Getting Started | Troubleshooting Guide | FAQ | Contact Support

          Monocle 1 Reply Last reply Reply Quote 0
          • Monocle
            Monocle @Monocle last edited by

            We have a validation tool that was telling us that the certificate was valid:

            PROXY.MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
            API.MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
            AUTH.MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
            PORTAL.MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
            WWW.MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
            FORUM.MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
            MONOCLECAM.COM  -  EXPIRES IN 645 DAYS
            

            However, there was a flaw in the validation logic as the SSL certificate for that service was expired as you guys have noted.
            This false-positive caused us to miss replacing the certificate on this server.

            It has been replaced now and should be fully working.
            Please let me know if you run into any further trouble.

            Thanks, Robert

            Monocle: https://monoclecam.com
            Getting Started | Troubleshooting Guide | FAQ | Contact Support

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            • X
              xnigelx last edited by

              Screenshot_20200227-082127.png Screenshot_20200227-082113.png

              Woo hoo thanks guys! Glad we were able to help you help us!

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              • T
                tehShwann last edited by

                Thanks for the super fast response and turn around! Great support!!!

                Monocle B 2 Replies Last reply Reply Quote 0
                • Monocle
                  Monocle @tehShwann last edited by

                  @tehShwann

                  You are Welcome! :-)

                  Monocle: https://monoclecam.com
                  Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                  • B
                    bk @tehShwann last edited by

                    @tehShwann said in Certificate Expired Again! Now my cams dont work... [SOLVED]:

                    Thanks for the super fast response and turn around! Great support!!!

                    Ditto…
                    Great tool, been working well on my end…

                    Monocle 1 Reply Last reply Reply Quote 0
                    • Monocle
                      Monocle @bk last edited by

                      @bk

                      Thanks for the confirmation!

                      Monocle: https://monoclecam.com
                      Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                      • D
                        Dalekw1 @Monocle last edited by

                        @Monocle This same issue seems to have re-occured

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                          Thiago Otero last edited by

                          @Monocle This same issue seems to have re-occured with me too

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                          • Monocle
                            Monocle last edited by

                            I don’t think it’s a certificate issue. The SSL certificate shows to still be valid … at least for me. However, I’m not able to re-link my Alexa account to the Monocle skill. I have not found any errors or anything wrong on our end yet … I’m still digging. It’s possible that Amazon is experiencing some type of outage/failure.

                            Monocle: https://monoclecam.com
                            Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                            • Monocle
                              Monocle last edited by

                              If you are seeing a SSL specific error, can you please post a screenshot or copy the text here. Thanks, Robert

                              Monocle: https://monoclecam.com
                              Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                                Marnoot @Monocle last edited by

                                @Monocle 4da4ae44-7475-4219-acb1-fee4c5399700-image.png

                                Monocle 1 Reply Last reply Reply Quote 0
                                • Monocle
                                  Monocle @Marnoot last edited by

                                  @Marnoot

                                  Thanks – I am able to reproduce the issue now on a second gateway instance and I see the same error. Not sure why my first gateway server did not show this same error … odd. Digging into it further.

                                  Monocle: https://monoclecam.com
                                  Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                                    Dalekw1 @Monocle last edited by

                                    @Monocle Previous Solution.PNG

                                    Monocle 1 Reply Last reply Reply Quote 0
                                    • Monocle
                                      Monocle @Dalekw1 last edited by Monocle

                                      @Dalekw1

                                      Yes, the validation tool was showing passing results, thus showing valid certificates.
                                      The underlying issue is that a ROOT certificate has expired and some clients are not able to validate the Monoclecam certificate due to root certificate expiry.

                                      Some hosts can deal with validation using cross-signed certificates – so that is why my SSL tests were passing. (I think)

                                      See my post here:
                                      https://forum.monoclecam.com/topic/730/certificate-has-expired-error/12

                                      Monocle: https://monoclecam.com
                                      Getting Started | Troubleshooting Guide | FAQ | Contact Support

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                                      • D
                                        Dalekw1 @Monocle last edited by

                                        @Monocle Cheers if you need any further assistance i will await your communication dont mean to push

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                                          gastonmora last edited by

                                          @Monocle Is this issue related to the fact that Alexa can’t connect the skill?
                                          Thanks!

                                          Monocle 1 Reply Last reply Reply Quote 0
                                          • Monocle
                                            Monocle @gastonmora last edited by

                                            @gastonmora

                                            The issue is a problem in the SSL certificate chain. Our certificate is valid but the ROOT certificate in the SSL chain has expired. This is causing problems with communication between Amazon Alexa and our services as well as communication errors between the Monocle Gateway and Monocle servers.

                                            It should be fixed now.

                                            Monocle: https://monoclecam.com
                                            Getting Started | Troubleshooting Guide | FAQ | Contact Support

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