@pat

Just bumping to say completely back to normal again. Echo Show 10 works fine now…

@ChristianW solevd, i hav found the error

Thank you guys for the answers.

I tried all you said, unfortunately its still not working. I can´t figure out what the issue is.

@jg00d3 said in "Hmmm, the camera isn't responding":

@admin @Monocle Any way to block the second audio stream to get this to work? I am totally unable to use monocle now and I was using it on a daily basis prior to this 2nd audio stream update rolled out through Unifi Protect.

Thank you!

I just received my new Unifi cameras and will be setting them up and try to resolve this issue within the next week. Removing a second audio channel should be fairly simply … I think.

Please stay tuned …

@monome Its a Hikvision DS-2DE4A425IW-DE(S6)

A non-gateway feed works on my Spot and Gen 1 Show

Unifi Camera Update …
Please see : https://forum.monoclecam.com/topic/1242/unifi-camera-update

@monome

Thank you for the 1.x stream for backwards compatibility testing. So far its working great with the new changes to Monocle Gateway. (https://forum.monoclecam.com/topic/1242/unifi-camera-update-fix-available-for-testing-now/14?_=1659280156800)

Thanks, Robert

Please see this thread for a test version available to address the Unifi camera issues:
https://forum.monoclecam.com/topic/1242/unifi-camera-update-fix-available-for-testing-now/14?_=1659280156800

Thanks, Robert

Will try take a look this week 👍

Would you need the @tunnel tag?

@Monocle I have and Thank YOU Robert. Grabbing image as I write this
D

@krattner said in Echo Show 10 3rd gen:

I’m curious if anyone has gotten an Echo Show 10 3rd Gen to show the camera feeds. I just ordered the Echo Show 15 and it doesn’t work with that either, but my older shows 5 and 8 2nd gen do work. I’ve read Amazon claim it’s not their problem and this issue may be due to a SSL tunneling requirement. Any new directions would be helpful. Using Amcrest cameras.

I have not tested with the Echo Show 15 but I did briefly have an Echo Show 10 3rd Gen and reported my success in this thread where I list the camera I tested with. I have seen at least one report of success on the 15, but with a Unifi camera. I would suggest that whatever device you get, just make sure to test within the free return window :-)

I you are not currently using the Monocle Gateway (https://monoclecam.com/gateway) software, I suspect that is probably the issue. All newer Alexa devices seem to require using Monocle Gateway (due to more stringent security and protocols.)

Thanks, Robert

@Monocle said in Camera Not Working:

@bdydrp

Is the Hikvision set to the H.264 codec? Some newer cameras now ship using H.265 by default and Alexa devices do not yet support H.265.

I forgot one other tag combination you can try.

Try @proxy-tcp instead of @tunnel. Also add @noaudio … if I recall correctly I think several Hikvision cameras had audio streaming issues with Alexa, at least some of the older ones.

Thanks, Robert

Thanks, i will give those a try!

AFAIK, the hikvision is set to H.256, but ill double check.
Nothing has changed settings wise in the hikvision, so definitely something has changed on amazons end