@Monocle said in can't login or reset password:

@petec

I know it’s been a while, but I was finally able to track down the cause if these issues and put fixes in place.

Account Activation Password Reset

Please try again.

Thanks, Robert

thank you roberts! finally been able to login after resetting my password now :-)

@pat

Just bumping to say completely back to normal again. Echo Show 10 works fine now…

@ChristianW solevd, i hav found the error

Thank you guys for the answers.

I tried all you said, unfortunately its still not working. I can´t figure out what the issue is.

@jg00d3 said in "Hmmm, the camera isn't responding":

@admin @Monocle Any way to block the second audio stream to get this to work? I am totally unable to use monocle now and I was using it on a daily basis prior to this 2nd audio stream update rolled out through Unifi Protect.

Thank you!

I just received my new Unifi cameras and will be setting them up and try to resolve this issue within the next week. Removing a second audio channel should be fairly simply … I think.

Please stay tuned …

@monome Its a Hikvision DS-2DE4A425IW-DE(S6)

A non-gateway feed works on my Spot and Gen 1 Show

Unifi Camera Update …
Please see : https://forum.monoclecam.com/topic/1242/unifi-camera-update

@monome

Thank you for the 1.x stream for backwards compatibility testing. So far its working great with the new changes to Monocle Gateway. (https://forum.monoclecam.com/topic/1242/unifi-camera-update-fix-available-for-testing-now/14?_=1659280156800)

Thanks, Robert

Please see this thread for a test version available to address the Unifi camera issues:
https://forum.monoclecam.com/topic/1242/unifi-camera-update-fix-available-for-testing-now/14?_=1659280156800

Thanks, Robert

Will try take a look this week 👍

Would you need the @tunnel tag?

@Monocle I have and Thank YOU Robert. Grabbing image as I write this
D

@krattner said in Echo Show 10 3rd gen:

I’m curious if anyone has gotten an Echo Show 10 3rd Gen to show the camera feeds. I just ordered the Echo Show 15 and it doesn’t work with that either, but my older shows 5 and 8 2nd gen do work. I’ve read Amazon claim it’s not their problem and this issue may be due to a SSL tunneling requirement. Any new directions would be helpful. Using Amcrest cameras.

I have not tested with the Echo Show 15 but I did briefly have an Echo Show 10 3rd Gen and reported my success in this thread where I list the camera I tested with. I have seen at least one report of success on the 15, but with a Unifi camera. I would suggest that whatever device you get, just make sure to test within the free return window :-)

I you are not currently using the Monocle Gateway (https://monoclecam.com/gateway) software, I suspect that is probably the issue. All newer Alexa devices seem to require using Monocle Gateway (due to more stringent security and protocols.)

Thanks, Robert

@Monocle said in Camera Not Working:

@bdydrp

Is the Hikvision set to the H.264 codec? Some newer cameras now ship using H.265 by default and Alexa devices do not yet support H.265.

I forgot one other tag combination you can try.

Try @proxy-tcp instead of @tunnel. Also add @noaudio … if I recall correctly I think several Hikvision cameras had audio streaming issues with Alexa, at least some of the older ones.

Thanks, Robert

Thanks, i will give those a try!

AFAIK, the hikvision is set to H.256, but ill double check.
Nothing has changed settings wise in the hikvision, so definitely something has changed on amazons end