Unifi Camera Update! (Fix Available for Testing Now)

vmsman

@Monocle I had to restart the service a second time and now it is up and humming. Hey, look at my posting regarding my Reolink RLC-820A 4k camera. After a year, I have not had anyone suggest a solution to it not working. With the new beta of Monocle Gateway both of my G3 Instant cameras on Unifi Protect are now working great on my Echo Show 10’s and my Fire TV 4k max.

Andreas912

Works fine again, tested with G4 Pro and G3 Bullet. Thank you so much!

What is not working (but that is no new issue, that also didn’t work before):

3840x2160 stream from G4 Pro (tested on Echo Show 8)

The other streams

1280x720 from G4 Pro
640x360 from G4 Pro
1920x1080 from G3 Bullet
work fine.

stev

So happy to have my cams back on my Echo devices!

New building working well so far this evening.

Thank you!

Monocle Gateway on a Raspberry Pi 4
Protect 2.1.2 running on a UNVR
G4 Doorbell
2x G3 Instants
Echo Show 5
Echo Show 10 (3rd gen)

bk

Finally found this thread.
Running a Win7 machine.
Have been running monocle from a batch file, the night I got it working, it worked , left it alone.
Easy to stop and restart when there’s an issue.

So downloaded the beta file "monocle-gateway-windows-x64-v0.0.6.zip "
Replaced the 3 files.
When I attempted to start if from my batch file, it just stops at the monocle directory where the call is made to start monocle-gateway.exe.

If double click on monocle-gateway.exe from the 0.6 beta, via the win explorer (which I could do with the older version and it fired up), I get…

Input appreciated…
TIA.

bk

@Monocle

sorry for the dup, can’t delete the OG.

Finally found this thread.
Running a Win7 machine.
Have been running monocle from a batch file, since the night I got it working, it worked , left it alone.
Easy to stop and restart when there’s an issue from the batch files.

So downloaded the beta file "monocle-gateway-windows-x64-v0.0.6.zip "
Replaced the 3 files.
When I attempted to start if from my batch file, it just stops at the monocle directory where the call is made to start monocle-gateway.exe.

If double click on monocle-gateway.exe from the 0.6 beta, via the win explorer (which I could do with the older version and it fired up), I get…

Input appreciated…
TIA.

cory_booth

Confirming fix on my end:

Unifi Protect running on Cloudkey Plus.
Cameras = G3 Flex

Upgraded my Rasberry PI install:
Stopped Service
Downloaded Beta .6
Unzipped Beta .6
Started Service

Changed my Unifi RTSPS URL to RTSP and removed the ?enableSrtp

Ensured my resolution was set to “max” (1920x1080) on both RTSP feed and the camera configuration

Added tags: @noaudio, @tunnel

Cameras working

Echo Spot
Echo Show 5 (1st Gen)

vmsman

@cory_booth Sounds about right. If you are still having an issue, drop by the Ubiquiti-Unifi channel on https://chat.scottibyte.com/ and I can see if I can help.

Monocle

@bk said in Unifi Camera Update! (Fix Available for Testing Now):

@Monocle

When I attempted to start if from my batch file, it just stops at the monocle directory where the call is made to start monocle-gateway.exe.

If double click on monocle-gateway.exe from the 0.6 beta, via the win explorer (which I could do with the older version and it fired up), I get…

This seems like something did not compile correctly on the Windows build.
Let me try testing it here and I may need to rebuild it and send you another build to try out.

Thanks, Robert

Monocle

@vmsman said in Unifi Camera Update! (Fix Available for Testing Now):

… Hey, look at my posting regarding my Reolink RLC-820A 4k camera. After a year, I have not had anyone suggest a solution to it not working. With the new beta of Monocle Gateway both of my G3 Instant cameras on Unifi Protect are now working great on my Echo Show 10’s and my Fire TV 4k max.

I’ll take a look :-)

Thanks, Robert

RS

@Monocle

I can confirm I am running ok on the windows build.

I am running Server 2022 x64

Not sure if the windows 7 is x86 or x64?

bk

@Monocle Thank you. I’ll try the new file set when available.

SunnyAnd75

@Monocle

First, thank you for all that you are doing here! I am not Linux/Pi savvy, which may be part of the problem. I still cannot get this to work. Here’s what I’ve done so far:

-Uninstalled 0.0.4
-Installed beta 0.0.6
-I’m using a Pi
-Ubiquiti Protect v2.1.2 with managed cameras
-G4 Dome cameras tested at low/medium/high resolutions
-Various combinations of @noaudio @fixaudio and of course @tunnel
-Echo Show 5 running Fire OS 6.5.5.2 and 6.5.5.3
-The Pi gateway appears to be working fine. DNS resolves.
-Regardless of the video resolution and/or no audio, no dice

Any thoughts?

vmsman

@SunnyAnd75 Come on over to https://chat.scottibyte.com/ and I can help you out.

Monocle

@SunnyAnd75

Can you post the log info from Monocle Gateway after requesting the camera stream from Alexa?

Thanks, Robert

Monocle

@bk

I have not had a chance to test v0.0.6 on Windows yet but can you try re-installing the VC++ runtime dependencies – maybe thats the issue?

https://www.microsoft.com/en-us/download/details.aspx?id=26999

Thanks, Robert

bk

@Monocle said in Unifi Camera Update! (Fix Available for Testing Now):

@bk

I have not had a chance to test v0.0.6 on Windows yet but can you try re-installing the VC++ runtime dependencies – maybe thats the issue?

https://www.microsoft.com/en-us/download/details.aspx?id=26999

Thanks, Robert

Thanks Robert. So downloaded it again, ran the install. And gave it a try.
Results, the exact same symptoms. The 0.6 beta does the same thing : from the batch freezes at the command line where the monocle-gateway.exe is called.
If I go into windows file manager, and double click on the monocle-gateway.exe, get the same warning window.

If I put the OG (V 0.0.4)files back on, it all runs , from the batch or from double clicking on the monocle-gateway.exe.

mp101

Thank you!!
Will you update the docker image once testing is finished?

bk

This post is deleted!

Monocle

@mp101 said in Unifi Camera Update! (Fix Available for Testing Now):

the docker image once testing is finished?

Docker image for v0.0.6 has been published.
https://hub.docker.com/repository/docker/monoclecam/monocle-gateway

A new version v0.0.7 will be coming in the weeks ahead.

Thanks, Robert

Monocle

@bk said in Unifi Camera Update! (Fix Available for Testing Now):

…
Results, the exact same symptoms. The 0.6 beta does the same thing : from the batch freezes at the command line where the monocle-gateway.exe is called.
If I go into windows file manager, and double click on the monocle-gateway.exe, get the same warning window.

I have been working on tracking down this issue and it appears this is related to Windows 7 and its end of life. The underlying runtime and some dependencies have discontinued support for Windows 7.

Are you running Monocle Gateway on Windows 7?

I’ll PM you something to try, but we may need to drop support for Windows 7 due to lack of support from the underlying tools and frameworks.

Thanks, Robert