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    • K

      "Delete Account" is not working
      • kuhtreiber

      1
      0
      Votes
      1
      Posts
      105
      Views

      No one has replied

    • D

      New Setup...
      • dannyboy91

      2
      0
      Votes
      2
      Posts
      91
      Views

      R

      @dannyboy91

      Hi. I think you need the @fixaudio tag as well

    • C

      Amazon Shows (vers 8 2nd gen, 8 3rd gen, 5 3rd gen) not connecting to any Ubiquiti G4 Pro cameras (13 total)
      • cincyitguy

      10
      0
      Votes
      10
      Posts
      369
      Views

      M

      @cincyitguy @toto was kind enough to point me at this post. Just to completely agree I cannot get this to work either. Like you certain the streams are there and there are no network issues but the same dreaded cannot connect to the camera…so no help but at least you know your not alone.

    • C

      Can’t link skill [SOLVED]
      • cmjanus

      8
      0
      Votes
      8
      Posts
      370
      Views

      Monocle

      @Deathstalker

      Sorry, about the delay in getting this issue resolved. I was away from my office all last week and unable to access the necessary details and resources to work on this problem.

      PLEASE TRY AGAIN NOW. (You may need to restart your Monocle Gateway instances.)

      The issue started when I replaced all the SSL certificates at the end of January. Even though we have a pre-paid and valid 5 year certificate, the SSL rules require that it gets replaced annually now. So after updating all the certificates and restarting all the services that allow Monocle to function, it all appeared to be working from my local testing. However somewhere in the changes … the Monocle/Alexa authentication service failed to re-connect to the Monocle backend database properly. Perhaps it was holding onto (cached) the previous SSL for its secure connection which then expired. I’ll have to dig a bit deeper to better understand why it continued to fail to connect over the course of several days, but I believe this was the underlying issue causing failed account re-linking, failure to refresh Alexa tokens and failure for Monocle Gateway to reconnect and throw 401 errors.

      Please let me know if any of you have further issues getting Monocle working again.

      Thanks, Robert

    • V

      Alexa Skill will no longer authenticate to link
      • vmsman

      3
      4
      Votes
      3
      Posts
      264
      Views

      Monocle

      @ALL.

      Sorry, about the delay in getting this issue resolved. I was away from my office all last week and unable to access the necessary details and resources to work on this problem.

      PLEASE TRY AGAIN NOW. (You may need to restart your Monocle Gateway instances.)

      The issue started when I replaced all the SSL certificates at the end of January. Even though we have a pre-paid and valid 5 year certificate, the SSL rules require that it gets replaced annually now. So after updating all the certificates and restarting all the services that allow Monocle to function, it all appeared to be working from my local testing. However somewhere in the changes … the Monocle/Alexa authentication service failed to re-connect to the Monocle backend database properly. Perhaps it was holding onto (cached) the previous SSL for its secure connection which then expired. I’ll have to dig a bit deeper to better understand why it continued to fail to connect over the course of several days, but I believe this was the underlying issue causing failed account re-linking, failure to refresh Alexa tokens and failure for Monocle Gateway to reconnect and throw 401 errors.

      Please let me know if any of you have further issues getting Monocle working again.

      Thanks, Robert

    • D

      Unable to login via Alexa Skill
      alexa skill • • dojohnso

      17
      7
      Votes
      17
      Posts
      959
      Views

      Monocle

      @andi said in Unable to login via Alexa Skill:

      @Monocle Hi Robert,

      Thank you for your fast and in-depth support. I could solve the issue by switching to the Desktop version of the website. It seems the Alexa App uses Google Chrome on my Android device.

      Using the Desktop Version the login worked fine.

      With best regards

      Andreas

      Glad to hear its working now.

    • J

      [ '[Monocle Error]', 'Unexpected server response: 401' ]
      • Justin

      11
      1
      Votes
      11
      Posts
      480
      Views

      T

      Working again. Thanks.

    • G

      Alexa now linked still not working
      • Graham2607

      9
      0
      Votes
      9
      Posts
      231
      Views

      Monocle

      OK, everything should be working again now.

      Thanks, Robert

    • G

      Echo show not displaying cameras
      • Graham2607

      19
      0
      Votes
      19
      Posts
      714
      Views

      D

      Working great now. Thanks so much!

    • V

      Getting a please Enable Skill when the skill is already enabled
      • Vicore

      32
      7
      Votes
      32
      Posts
      1299
      Views

      V

      @Monocle thanks for the heads up Robert. I’m looking at my driveway right now on an echo and it’s working.

    • F

      Portugal as supported Region
      • Fritz

      1
      0
      Votes
      1
      Posts
      52
      Views

      No one has replied

    • A

      Can't manage to make Monocle work in Echo Show 15
      • arthur360

      2
      0
      Votes
      2
      Posts
      123
      Views

      Monocle

      @arthur360

      I notice two issues in the log file.

      1.) It looks like there is another instance of Monocle Gateway running and is already using the ports 8555 and 443. This is probably because you have the Windows Service for Monocle Gateway running in the background. (see: https://monoclecam.com/monocle-gateway/install/windows#windows-service).
      Try stopping the service before running the Monocle Gateway executable in your command shell.

      2.) The second error : [ERROR] [Monocle Error] getaddrinfo ENOTFOUND api.monoclecam.com is suggesting that the computer can’t communicate to the Internet or at least is not able to resolve the address api.monoclecam.com via a DNS server.

      Thanks, Robert

    • S

      Alexa show 15 or fire stick max to blue iris, disconnect after 15 seconds
      • smallj12

      1
      0
      Votes
      1
      Posts
      101
      Views

      No one has replied

    • D

      Israel - region supprt
      • Dvir

      1
      0
      Votes
      1
      Posts
      51
      Views

      No one has replied

    • M

      Alexa Won't Show Video
      • mfoster978

      2
      0
      Votes
      2
      Posts
      143
      Views

      M

      @mfoster978

      Here’s is a log.txt I pasted the log into.

      https://drive.google.com/file/d/1FO3geAw1FBGNntQnoj_adqiVaLk8zcav/view?usp=drivesdk

      Please let me know what you think.

      Thanks,
      Mike

    • T

      Monocle Disconnected, then Reconnects, repeats, then dies
      • tinker3433

      2
      0
      Votes
      2
      Posts
      281
      Views

      T

      For anyone else who runs into this i never did resolve it, i just made a task to restart the service every half hour.

    • B

      Problems with Alexa Show & Unifi Cameras
      • BY96

      5
      0
      Votes
      5
      Posts
      170
      Views

      B

      @vmsman Thank you for replying. I went to your chat, but not sure what to do there. Are you affiliated with Monocle? Thanks again!

    • A

      Monocle Gateway with Reolink NVR
      • ata786rz

      1
      0
      Votes
      1
      Posts
      874
      Views

      No one has replied

    • H

      Email Change in portal website
      • hanktt

      1
      0
      Votes
      1
      Posts
      112
      Views

      No one has replied

    • H

      Add ability to save and restore all camera settings within account
      • hanktt

      1
      0
      Votes
      1
      Posts
      66
      Views

      No one has replied

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